Review summary

Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

JM

Jose Mathew

4 out of 5 stars
Installation of new reverse osmosis…

Installation of new reverse osmosis water filters, was excellent. All the best πŸ‘

LE

Lijo's Experience 's

1 out of 5 stars
Softner stopped working 3 times within 3 months time

I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for €1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.

R

Rose

5 out of 5 stars
Highly recommend

Great value, really happy with my water filter.

NC

Niall Carney

5 out of 5 stars
excellent service

excellent service, the installer was very friendly and helpful. A very professional job.

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All reviews

1,000 total β€’ Write a review

Showing 111 - 120 of 996 reviews
AM
5 out of 5 stars

Very professional

Very professional, friendly, efficient, quick and informative. He knew his stuff.

Date of experience: March 10, 2025

SO
5 out of 5 stars

Excellent service

I contacted your company by phone. The person I delt with was helpful and on the ball. My delivery arrived the next day. Everything was excellent. Thanks

Date of experience: March 10, 2025

MD
5 out of 5 stars

Steven arrives on time .very pleasent…

Steven arrives on time .very pleasent and professional. And tidy

Date of experience: March 9, 2025

TA
5 out of 5 stars

Renewal water

I am a renewal water customer for a number of years now. I think they give a first class service, they are dependable and easy to deal with.

Date of experience: March 8, 2025

A
5 out of 5 stars

Arks

Great product and service.

Date of experience: March 8, 2025

AH
5 out of 5 stars

Top class i couldn't recommend them…

Top class i couldn't recommend them enough.

Date of experience: March 8, 2025

JB
5 out of 5 stars

Excellent service

Excellent service, installed very quickly after order. Water flow / pressure on the filter tap is very good. Highly recommend.

Date of experience: March 8, 2025

p
4 out of 5 stars

Engineer was Punctual

Engineer was Punctual , Pleasant & Very tidy With The works carried out . I Had a small Issue With Your Office Contacts & General administration .

Date of experience: March 8, 2025

BM
5 out of 5 stars

Amazing product!

Amazing product!! Feeling guilty for not installing earlier!! Was buying 5L bottled water since months during my pregnancy as I was not able to tolerate limescale water smell.. Heard from a friend & installed within 3 days!! The water is so pure & 100% limescale free!! 0% hardness!! Renewell team was so good coz enquiring about the product till installation happened within no time & their professionalism impressed more!! Thankuu so much!!

Date of experience: March 8, 2025

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