Installation of new reverse osmosis…
Installation of new reverse osmosis water filters, was excellent. All the best 👍
4.8
Excellent
1,000 reviews
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Review summary
Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Softner stopped working 3 times within 3 months time
I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for €1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.
Highly recommend
Great value, really happy with my water filter.
excellent service
excellent service, the installer was very friendly and helpful. A very professional job.
Company details
Information provided by various external sources
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Contact info
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Website
renewellwater.com
All reviews
1,000 total • Write a review
Showing 101 - 110 of 996 reviews
KM
I had a very positive experience with this company
When I made my first call, Marc was extremely polite and answered all of my questions in depth with the upmost patience (without any hard sell) . This impressed me immediately. The guy who installed it was so professional and explained in detail all about the ION 111. We are loving out new filter. The water tastes great and we love our new 4 way tap. I'm just sorry I didn't do this years ago instead of buying bottled water all of the time . No more microplastics. A great investment for your health
Date of experience: March 23, 2025
MO
Polite gentleman did the service
Polite gentleman did the service. Clean and efficient.
Date of experience: March 21, 2025
LM
Love my Arkk Z water filter
Love my Arkk Z water filter, the company was brilliant to work with, from filter options to installation🙂
Date of experience: March 18, 2025
GL
Water tap is amazing
Water tap is amazing. Service was on point . The man that installed it was a gentleman
Date of experience: March 15, 2025
LS
A great and efficient service from…
A great and efficient service from start to finish. Helpful friendly staff and the installation was straightforward and exactly as planned. Great product too. I would highly recommend Renewell Water. We are enjoying our fresh, crisp, clean water!
Date of experience: March 15, 2025
Ls
Horrible customer service and after…
Horrible customer service and after care. The reply to my review is nothing to do with my service and my issue, they clearly use generic answers for bad reviews. It makes me feel even worse about this company. 🙄
Date of experience: March 13, 2025
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