I have bought 2 mattresses recently …
I have bought 2 mattresses recently absolutely brilliant 👏. I would reccomend to anyone you get what you pay for .
4.2
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
REM-Fit receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Good product, bad service
The mattress is good, but the service was really bad. - I was only informed that selecting a date and time wasn’t possible after purchase, even after selecting it at checkout. Made moving day to my new house stressful. - Order was inadvertently cancelled without my knowledge, resulting in a change of delivery date. - Mattress turned up but the pillows I’d also ordered weren’t delivered with it. I’m still waiting on these
500 Ortho Hybrid issues from 18 months
I am writing this review after owning the mattress for 6 years. I purchased the 500 Ortho Hybrid in 2019. This was the best mattress I had ever slept on however 2 years later I contacted this company to alert them to the fact the mattress was starting to noticeably dip where our bodies lie. As the mattress is guaranteed for 15 years they sent an assessor round who only measured the surface of the mattress and decided the mattress was OK. We are now 6 years down the line and the mattress has dipped considerably. The centre of the mattress is still in perfect condition and is very comfortable, however where our bodies lie the inside of the mattress has severely compressed causing a lot of discomfort. I asked for another assessment but was told they would set up an appointment and if no issues were found we would have to pay a £40 call out fee. I have been dealing with the assessors who have confirmed that although they do some compressions tests they can't confirm if the compression we are experiencing will be enough to justify a refund. So to sum up I would not waste your money buying this mattress because after a couple of years you may need a new one!! If you buy a sprung mattress it will stand the test of time much better than foam (in my 57 years of experience)!
Rem Fit Bamboo Charcoal Pillow
purchased 23/6/25 - quick delivery - excellent packaging - the best pillow i have ever owned by far! - only had it just over 2 weeks but yeah, i am thoroughly impressed!. Great height, supportive, a joy to sleep on - good for back or side sleeping - compliments my memory foam mattress - impressed! - great investment!
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
rem-fit.co.uk
All reviews
1,000 total • Write a review
Showing 291 - 300 of 996 reviews
PT
REM-Fit 600® Lux Elite Hybrid Mattress
Very happy with the REM-Fit 600® Lux Elite Hybrid Mattress and service from start to finish. Mattress was delivered directly to the room and the old mattress removed without fuss. It took a few days to get used to the firmness however that probably had more to do with the old mattress which was approx 10 years old.
Date of experience: October 7, 2024
Ms
Don’t believe the hype
We got medium firm but it’s rock hard I’m still waking up with back ache and it stinks an absolutely awful smell I don’t recommend these mattresses at all not worth the money it’s gone on spare bed and we have got a cheap medium firm from elsewhere
Date of experience: October 6, 2024
SC
I received someone else’s mattress…
I received someone else’s mattress initially. The correct mattress was delivered on the second attempt however the incorrect mattress which I was told would be collected at the same time was not collected. On the third collection attempt, the mattress was finally collected but they also tried to deliver the entirety of my initial order again. Just seems there is a problem with the link between ordering and delivering products. However I do really like my new mattress, its just a shame the process of getting it was so painful. Due to this constant muck ups I would not recommend this company to others.
Date of experience: October 6, 2024
SH
Highly recommended company
Second mattress from this company, have a king we bought several years back which is still going strong (ortho 500) and just bought a double of the same for another room. Mattresses are absolutely spot on really comfy and fantastic quality, customer support is also excellent.
Date of experience: October 6, 2024
GG
Underwhelming Elite pro
Delivery was two guys hiking the mattress upstairs dumping it on the floor and walking straight out via a quick signature. I went for the elite pro 500 …states it is very firm, it’s not…my previous mattress was firmer so that was a little disappointing plus the info saying the sides being strong you can sit on them, for me they do not perform anything like that and I’m a fit 12st, sleeping wise it’s ok, worth the extra money for the elite…I’m not sure ….too much hassle to even think about returning so it stays but overall I’m underwhelmed given the online sales pitch.
Date of experience: October 6, 2024
RF
Deliveries took longer than advised…
Deliveries took longer than advised without reason. When I completed the guarantee forms on the mattress it took more than a week to resolve or respond in any way. Communication poor
Date of experience: October 4, 2024
HC
Fab mattress, website offers misleading
Mattress is fabulous, love it! But dropped a star as websites misleading in regard to ‘free removal’ offer! Had to fight for them to honour this despite it being advertised in the website, but they came good in the end and honoured offer. Would definitely recommend the product / mattress extremely comfortable :)
Date of experience: October 3, 2024
EK
I really would like to thanks Amy for outstanding customer service
I really would like to thanks Amy, how she professionally resolved the issue. I even didn't expect to have such a happy outcome. The Amy as a company representative showed an outstanding example how such a company should provide a customer service. Thanks again for high quality product and great service.
Date of experience: October 1, 2024
CQ
Incorrect product but good customer service.
After receiving the incorrect product, the REM-Fit team issued me a refund and demonstrated good customer service. Thank you.
Date of experience: September 27, 2024
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.