RedPocket Mobile
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Nightmare after nightmare
Coverage is fine unlike my previous provider but customer service is HORRIBLE. Way to many "gotchya" experiences. My previous carrier was under Verizon and I wanted to stay under them on red pocket. All is fine until the number transfer. I accidentally submitted the wrong PIN so my old carrier rejected. Red pocket refused to send a new request even though my old carrier needed it. They said they had to cancel the old one and then wait 24 hours after 2 hours worth of arguing with them while at work. Turns out I could submit it myself when I got home from work. so the customer service agent either didn't know what they were doing or they lied to me. Instance 2: hotspot would not work. I got their chat but "Gotcha!" hotspot is only available for iPhones for Verizon, and refused to fix it or make it right so they sent me to covergenius. I ordered a new sim for their GSMA (AT&T) and waited a week and nothing so I chatted them again but "Gotcha!" covergenious is for esim only! So now I'm waiting for my AT&T sim to arrive and customer service is only helpful when you've had your wits end. The coverage better be worth is because I'm starting to look else where. Hasn't even been 2 weeks guys. Come on. UPDATE: I received NO private message from them. No apologies, nothing to make it right, nothing. Pathetic.
