Review summary

RedPocket Mobile receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

P

Paz

5 out of 5 stars
Excellent service customer service

Excellent service customer service. The network It is in the testing process for now

CK

Customer K. Gibson-Ladson, SC

5 out of 5 stars
RP CS Stephen was able to solve my…

RP CS Stephen was able to solve my issue and get my phone working back for me. Thank you so much. I would hope to talk to you every time I need help!!

F

Frankie

5 out of 5 stars
Redpocket Mobile Service

The costumer service is fast and very helpfull. Their plans are budget friendly and works perfectly find everywhere I go. That I recommend it, Sure 100%

KR

Kelly Rockefeller

5 out of 5 stars
Excellent coverage

Excellent coverage! Very friendly and professional customer service.

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All reviews

999 total • Write a review

Showing 71 - 80 of 995 reviews
D

D

US

5 out of 5 stars

Nice customer service representive that…

Nice customer service representive that understood my concerns and did what they could to address the issue.

Date of experience: May 10, 2025

TB
5 out of 5 stars

RP CS Stephen was excellent

RP CS Stephen was excellent. He was able to solve my problem with eSIM activation. He was very patient and helpful. Thank you.

Date of experience: May 10, 2025

AG
1 out of 5 stars

Come back tomorrow because that’s our definition of “in minutes”

The website is all about get an eSIM and activate instantly, so after handing over payment you’re telling me my eSIM isn’t ready and I need to come back tomorrow evening. Last time I checked 24 hours isn’t really “instant” is it?

Date of experience: May 9, 2025

K
5 out of 5 stars

8 years with Red Pocket!

My husband and I have both had Red Pocket for nearly 8 years and are totally satisfied. Great service, straightforward pricing and we're always able to get in touch with an agent immediately when transferring a phone etc. Glad we found them!

Date of experience: May 8, 2025

GS
5 out of 5 stars

RP CS Stephen was great!

RP CS Stephen was great!

Date of experience: May 7, 2025

EA
1 out of 5 stars

Rude, Deceptive and Untrained

I called several times over the last week to report several issues, including the inability to set up my voicemail (despite following instructions) and to call Canada (both landline and mobile). The customer service was absolutely poor. Unbelievable!!! The last agent (Jay in the Philippines), after securing three different IDs (the same ones as his previous four colleagues, proceeded to ask for the IMEI number AND refused to move forward unless he could IDENTIFY me....by the IMEI number. I found all of them rude, deceptive, and untrained. Bear in mind that this included several network resets and time while travelling cross-border. They all, with no exception, without provocation, seemed to disdain the customer.

Date of experience: May 6, 2025

GG
5 out of 5 stars

Impressed: RP CS Stephen knew RF answer!

I'm impressed that RP CS Stephen knew the answer to my question about whether leaving data on would increase the RF from the phone when I'm not actively using it. (It does.) He was very helpful in getting my flip phone to work on the internet. And also very friendly!

Date of experience: May 6, 2025

c
5 out of 5 stars

RP CS Stephen is patient

RP CS Stephen, is very patient and helpful to make my eSIM transfer smoothly. He is the best

Date of experience: May 6, 2025

NM
5 out of 5 stars

Victoria was very helpful

Victoria was very helpful. She answered all my questions and helped me with clarity and was really patient with me and dealing with the problem I had

Date of experience: May 6, 2025

LR
5 out of 5 stars

Recieved quick and very helpful support…

Recieved quick and very helpful support from CS Ronald

Date of experience: May 6, 2025

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