Excellent service customer service
Excellent service customer service. The network It is in the testing process for now
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4.4
Great
999 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
RedPocket Mobile receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
RP CS Stephen was able to solve my…
RP CS Stephen was able to solve my issue and get my phone working back for me. Thank you so much. I would hope to talk to you every time I need help!!
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Redpocket Mobile Service
The costumer service is fast and very helpfull. Their plans are budget friendly and works perfectly find everywhere I go. That I recommend it, Sure 100%
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Excellent coverage
Excellent coverage! Very friendly and professional customer service.
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Company details
Information provided by various external sources
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Contact info
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Website
redpocket.com
All reviews
999 total • Write a review
Showing 301 - 310 of 995 reviews
RB
RP CS Stephen's support was excellent
RP CS Stephen's support was excellent. He was patient, knowledgeable, and thorough and resolved my issue satisfactorily.
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MS
RP CS Stephen does the best job
RP CS Stephen does the best job. He is the best!!
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TL
Red Pockets Rebates are a nightmare
Red Pockets Rebates are a nightmare. After a May purchase of an iPhone with $200 rebate, they won't send a check or credit my debit card. They claim that a virtual Visa gift card is a rebate - not true! I want the cash. I'm not part of the Amazon Apocalypse. My local vendors for gas, groceries, cafes prefer cash to avoid fees - using cash is a small tip and a friendly way to do business. I have no idea if any place I shop accepts a virtual card, nor have I ever used one, nor had I heard of them until 2 days ago. Nor do they explain what a virtual Visa gift card is, where is it accepted, how to use it, etc. I made several attempts to contact them through their "Ticket", but they all came to a stop without actually going through, and there were no error messages to clue me in. I spent 50 minutes on the phone and was told there is no other way. They owe me $200 and need to simply give me my money, but won't.
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PK
Lying and insulting customer service
I have paid for 10gb of data for 2 years. Whenever I would exceed the 10gb, my data would be throttled. No biggie. Then recently, my data is completely turned off if I go over. I asked red pocket about it and several agents reprimanded me for "unreasonable use". I asked whether the policy had changed and eventually was told no, even though the result of data overage has in fact changed. The cost is no longer a good deal and the customer service is absurd. Try Visible. Seems like a better deal. Unfortunately I'm locked in to red pocket under my annual plan.
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TM
Hi Karen did a great job and was able…
Hi Karen did a great job and was able to find out if there was an issue with my tablet... She refunded my payment due to my 2 tablets not being able to use the GSMA NETWORK... B+ because I had a difficult time locating how to check compatibility... Thanks and good luck with your friends
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Pl
great job
! finally someone got it! thank you so much! you did a great job!
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J
CS Marcella went above and beyond and…
CS Marcella went above and beyond and understood my concerns. I wanted to get an inexpensive plan and phone for my senior parent. He also helped me set up the plan since it would not allow me to set it up online. He also informed me that I would need a new phone since the one we presently have is not compatible . He made this experience less stressful for me and my parent.
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B
Awful customer service, misleading and shady business practice
Online customer service was horrible. Spent several hours getting nowhere with two different chat sessions. Had to keep repeating the same info over and over. It seemed like a different person was coming in each time to help me because they kept asking questions I had already answered. I chose the eSIM method because that's what their website said to do for a 2022 phone, which mine is, but that did not work for my phone. They really should revise that and ensure that your phone is eSIM compatible before you start that process because you are going to lose use of your phone if it is not. My phone would not work anymore until I got a physical SIM card. I did not know this. I would have never agreed to have my phone locked until they mailed me a SIM card. They should warn you about this before you click and send in your phone number and the other ID number that you give them from your phone. They should tell you that as soon as you do that your previous service will not work. If their service does not get up and running for you, you have no phone, which is what happened to me. When I asked if I could just back out of the deal, since it was not working as advertised for me, I was told that they could 'port out' my phone but I would lose the money I had paid them. I had not even had 'their service' for an hour at that time and had not been able to use it. Shady business practice. I was told I could check for a SIM card at Walmart, Walgreens, Dollar General, etc. I checked all three of those places and they do not even carry RedPocket SIM cards. I went back to US Cellular, which is what I had, and they told me I could not get service from them again with the same number until RedPocket ported out my phone. So RedPocket had my phone hostage. I got back home and back onto chat and it was l like pulling teeth to get RedPocket to port out my phone, with them asking the same questions repeatedly. I tried asking the tech if I could port out, lose my money but at least have US Cellular back that evening since I had only switched that morning and had not cancelled with US Cellular and never could get a straight answer on that. Finally I was told that I would have to be in the system for 24 hours before they could port out my phone. I can understand that unexpected difficulties can happen. But my phone got locked up without warning by following their directions. Then I am told that they will keep my money if I cancel and my phone will stay locked up by them for at least 24 hours. If I stay with them I have to find one of their SIM cards, which does not exist around me, or wait for them to mail me one, unable to use my phone the whole time. Simply unacceptable and the customer service online was incredibly bad. I am baffled at all the 5 star reviews. I was skeptical about doing this online but went with because of the good reviews. My phone was one that was out of the ordinary I guess because it is a 2022 model with a physical SIM card, but RedPocket should verify that your phone is eSIM compatible before having you take the route I did by just assuming that it is. And if you get locked up by following their directions they should immediately offer you a refund in a very apologetic manner. It's just completely unacceptable to make someone's phone unusable without fully warning that person, who does not know any better, what they are about to get into. Some of the worst customer service I have ever had in my 58 years. Hours of it too, going around in circles online. Absolutely would not remotely consider using this company after my experience today. Just maddening. With all those raving 5 star reviews, I guess they all had ordinary situations to deal with (as opposed to a physical SIM phone that RedPocket thinks should be eSIM) or got their cream of the crop service rep's and I got their two worst, with a sanity straining reluctance to be forthcoming and straightforward. Profoundly awful. There, done now, I'll quit.
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M
Bad company
Bad company, poor service and inept management of accounts, They will lock your phone account and seem to think they can not release your phone number to move on. If you do business with this company you are throwing away your money and you are an ignorant fool and should not own a phone. RED POCKET IS A BAD COMPANY THAT WILL ABUSE YOUR PHONE NUMBER AND SERVICE.
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