Excellent service customer service
Excellent service customer service. The network It is in the testing process for now
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4.4
Great
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
RedPocket Mobile receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
RP CS Stephen was able to solve my…
RP CS Stephen was able to solve my issue and get my phone working back for me. Thank you so much. I would hope to talk to you every time I need help!!
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Redpocket Mobile Service
The costumer service is fast and very helpfull. Their plans are budget friendly and works perfectly find everywhere I go. That I recommend it, Sure 100%
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Excellent coverage
Excellent coverage! Very friendly and professional customer service.
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Company details
Information provided by various external sources
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Contact info
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Website
redpocket.com
All reviews
999 total • Write a review
Showing 291 - 300 of 995 reviews
R
Voicemail Help and Consistently Helpful Customer Service
I have had the best experience through the text chat. If you type representative you get someone right away. Through text chat I was able to get my personalized voicemail working, but not with live voicemail. Over the phone, an agent did not provide me with the best solution, saying that I needed to pay $1 per month for visual voicemail on iphone to fix my issue. Based off a help article on Red Pocket's website, this is only for android. The next day I was able to chat with a different agent, CS Leslie, and resolve my voicemail issue. Leslie reset my voicemail and I reset it up one last time through my phone's call app. I also was able to get a porting problem fixed quickly over chat on another occasion. Customer service is great and resources are available. If you ask the right questions you will get the help you need. Service is great and price can't be beat.
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DN
Great experience with your people!
Joining Red Pocket went smoothly using the website but I ran into trouble when I was not able to obtain a Number Transfer PIN quickly from my previous provider. Concierge support reached out to let me know of the issue. Later I chatted with Lianne and she remedied the situation very quickly. After I obtained the required information Nic activated my account. But I could not find the QR code necessary to complete the process. Lianne quickly sent me the QR code and everything finally worked! Well done!
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TT
Once again RP CS shines
Once again RP CS shines. RP CS Stephen was polite, efficient and solved my issue quickly
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bl
It sucks when you want to transfer your…
It sucks when you want to transfer your number. It took me 10 hours.
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OE
Great, very fast help that works perfectly
I received a very fast and perfectly working help from CS Leslie for a phone call issue.
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CC
Porting Out Is The WORST Experience!
Data service is very slow in Wyoming, but I don't use it that much away from my own wifi so that hasn't really been an issue unless I'm trying to, say, log into an app for curbside pickup and it lags. But the REALLY bad experience came while I was trying to port out to Union Wireless today. It dragged on for TWO HOURS (2pm-4pm) before we finally found out that Red Pocket can't port out my number until 9pm tonite... which means I won't have any cell service until tomorrow morning when Union Wireless can finish the order. Yes, the service is cheap. But get ready for some REALLY bad customer service if you're porting your number out.
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RV
Marcello gave me today an excellent service
Marcello gave me today an excellent service over the phone. He changed my Red Pocket Plan from CDMAV on my old phone to GSMT on my new phone. He was very friendly and had a lot of patience.
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