RedPocket Mobile
View company profile →
Voicemail Help and Consistently Helpful Customer Service
I have had the best experience through the text chat. If you type representative you get someone right away. Through text chat I was able to get my personalized voicemail working, but not with live voicemail. Over the phone, an agent did not provide me with the best solution, saying that I needed to pay $1 per month for visual voicemail on iphone to fix my issue. Based off a help article on Red Pocket's website, this is only for android. The next day I was able to chat with a different agent, CS Leslie, and resolve my voicemail issue. Leslie reset my voicemail and I reset it up one last time through my phone's call app. I also was able to get a porting problem fixed quickly over chat on another occasion. Customer service is great and resources are available. If you ask the right questions you will get the help you need. Service is great and price can't be beat.