Excellent service customer service
Excellent service customer service. The network It is in the testing process for now
4.4
Great
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
RedPocket Mobile receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
RP CS Stephen was able to solve my…
RP CS Stephen was able to solve my issue and get my phone working back for me. Thank you so much. I would hope to talk to you every time I need help!!
Redpocket Mobile Service
The costumer service is fast and very helpfull. Their plans are budget friendly and works perfectly find everywhere I go. That I recommend it, Sure 100%
Excellent coverage
Excellent coverage! Very friendly and professional customer service.
Company details
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Website
redpocket.com
All reviews
999 total • Write a review
Showing 151 - 160 of 995 reviews
D
David
US
Deceptive pricing, worse than awful website
Let's start with the good: the service worked. Calls and data both worked almost all of the time, though I did have to toggle airplane mode at least once in the few months I had it. The limited bandwidth data after the high-speed quota is exhausted is advertised as 128 KB/s but it feels much, much slower than that. It's basically unusable as it does not just load things slowly; everything seems to time out completely. The pricing is deceptive. The "$10/mo" plan is actually $12.99/mo. Sure, some of that is taxes, but they don't even try to hide the fact that the other half is junk fees like "Regulatory Recovery Fee" and "Admin Fee." The website is the worst I've ever used. The 2FA doesn't work (it sends a code, but it always says I entered the wrong code) and locked me out until I contacted support to reset it and disable 2FA. It worked for a few months until yesterday, when I found that the website had for some reason IP-blocked me! I have no idea why. When going to redpocket.com in any browser, including in private mode, it's just a blank white page. I had to use my phone's cell data just to be able to load the page and sign in. If I manually renew (i.e. pay $12.99) a few days before the month is up, then the remaining days are simply lost. For example if I start my month on Jul 1 (through Jul 31) and then pay for a second month on Jul 25, my expiration date is now Aug 25 — not Aug 31. Similar story applies for upgrading plans. The best part is that in order to disable auto-renew, it requires a 2FA to the line being whose auto-renew is being disabled. So if I lose a phone or SIM, apparently I would then have no way to stop making payments on that SIM. All around just a sketchy, shady, dishonest operation.
Date of experience: January 23, 2025
AK
Red Pocket Mobile the Best
Grade A+++++ on customer service bar none! Plus the mobile service is cheaper than most pre paid mobile services out there
Date of experience: January 22, 2025
MS
Thanks for your customer service
Thanks for your customer service. You figured out my problem and instructed me what to do to fix it.
Date of experience: January 7, 2025
TA
Agnes was on it to the end
Agnes was on it to the end. Stayed with me for over an hour. I even had stop to contact my old provider twice to get it straightened out and then come back to the live chat, reconnect with Agnes. She is my heroine.
Date of experience: January 5, 2025
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