Excellent service customer service
Excellent service customer service. The network It is in the testing process for now
4.4
Great
999 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
RedPocket Mobile receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
RP CS Stephen was able to solve my…
RP CS Stephen was able to solve my issue and get my phone working back for me. Thank you so much. I would hope to talk to you every time I need help!!
Redpocket Mobile Service
The costumer service is fast and very helpfull. Their plans are budget friendly and works perfectly find everywhere I go. That I recommend it, Sure 100%
Excellent coverage
Excellent coverage! Very friendly and professional customer service.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
redpocket.com
All reviews
999 total • Write a review
Showing 141 - 150 of 995 reviews
LB
CS rep Marie saved the day. RP's policies are ridiculous!
After getting cut off due to my union's funds office not getting my pension check into my bank on the first, I spent 5 days trying to get my phone service turned back on. Marie spent over an hour working to get things straightened out, even though redpocket's policies created huge hurdles and idiotic rules that made it nearly impossible. Marie went above and beyond and resolved all issues. Thank you, Marie, for your hard work and friendly voice. Lee Butcher
Date of experience: February 5, 2025
TR
I have never been able to make or take…
I have never been able to make or take a phone call with this service but somehow I have used 100 minutes.They also sold my new number to scammers that text dailey along with them saying my service ends soon when a year was paid for December 2024.Not worth the hassle
Date of experience: February 4, 2025
DK
Monthly service 28 days instead 30 agreed to of
When I bought the plan 8 mo ago & couldn't get an online account set up & no customer service helped. Didn't set up auto pay so got monthly reminder texts. Got the $35 20gb plan that was supposed to be paid every 30 days. Turned out the 30 days was only for the first 3 months then the text would come earlier & earlier in the month....3 months were only 27 days of service & 2 were 29. Totally unacceptable when my agreement was for 30 days. If customers are all cheated out of days of service each month benefitting the company, that is NOT a company I want to do business with & have arranged to start service with a new provider ASAP
Date of experience: February 1, 2025
MS
Mr Smith
US
Do not recommend for any reason, so many better options
I should preface by saying the coverage was great and on-par with Verizon's coverage. Also their customer service chat is usually very friendly. But that's really the ONLY good things I can say about red pocket. For starters, their port process was frustrating and their port engineer kept trying to enter the wrong zipcode for 3 hours until I finally asked him to provide exactly what he was sending and I saw it was incorrect. In the 3 months of using their service, they accidentally removed me from the family plan, switched my primary line on the family plan, overcharged me twice and refused to refund the full total difference, interrupted service on only one of my phones because their auto-payment service failed, and failed to refill the bucket on my line after the renewal. They don't include visual voicemail as part of the normal package. I had to contact customer service to have them enable the mobile hot-spot feature that's supposed to be included. I reached out on their facebook page as well as directly with their live-chat asking for assistance and spent hours working through these issues. I ultimately am spending LESS on the next provider I've ported to, and will not miss the frustrating experience with red pocket. There is absolutely zero reason to pick this provider. DO NOT RECOMMEND. You've been officially warned.
Date of experience: January 31, 2025
CT
Pleasant Review
RP CS Stephen was very to the point with a side of pleasant personality.
Date of experience: January 28, 2025
JP
Jerry P
US
Switched my international plan with no warning!
I use Red Pocket from the US; now I'm in Mexico. When I left on my trip, I had unlimited calls and texts from Mexico to the US. With **no notice** ahead of time, Red Pocket suddenly changed my plan to allow only 100 minutes and 100 texts! Yesterday the app said "unlimited" and "unlimited"; now it says 66 minutes and 66 texts. I called them to confirm; even a supervisor said he can do nothing. I can't switch carriers while I'm in Mexico for ten more days. This is unbelievably bad service!
Date of experience: January 28, 2025
DW
DON'T DO IT
DON'T DO IT, their service (customer & cell) is horrible, took me 4 days of calling and a threat to write the FCC for them to release my number so I could port it out of Red Pocket. My cell service was so garbled at times no one could hear me. I'll be so glad to be able to talk to my family without wondering if I can hold a conversation with them. Ever hear of "You get what you pay for", this is a great example of that saying. The price is great but their service isn't.
Date of experience: January 26, 2025
SS
Communication is excellent
Communication is excellent; customer service, too.
Date of experience: January 26, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.