RedPocket Mobile
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I signed up for RedPocket and wish I…
I signed up for RedPocket and wish I hadn't. I recommend other people find a better provider. I chatted with a rep who despite giving her the EMEI could not confirm that my phone was compatible. The most basic question she should have been able to answer, yet she was expecting to sign me up when I could not even get that confirmed. I spent 30 minutes on that chat. I gave her a thumbs down ans she had the nerve to ask me to change my rating of her. I ended up calling to get a rep that was more knowledgeable to get that answer and answers to some additional questions. As that rep was better I ended up buying the service. I received the confirmation of my order and the physical SIM was supposed to arrive in 3 business days. It did NOT. I started a chat on Day 4. The agent says the shipping department messed up and never shipped the SIM. I said, now that we know that, and it was Red Pocket's mistake, they needed to ship it Express mail to get it to me asap as my other plan was ending and I could not be without a phone. The agent refused. I asked for a tracking number so I could know it was shipped and when I might get it. He said it would be shipped that day and I would get the tracking number then. I told him how could I trust that would happen as it didn't happen when I ordered the service. He 'promised'. I spent 40 minutes of MY VALUABLE time trying to get help for RedPocket's mistake. I never got a confirmation SIM was shipped nor a tracking number. So was completely in the dark again. I then called today, got a clearly foreign rep who could barely speak English and refused to give me her name when I asked for it as I have been documenting every contact with this horrible company. Then she lied and told me her name was Shawn. I asked where was was, she told me California, and am sure she was lying about that to by the way she hesitated. I asked for a manager. She refused multiple times despite explaining I don't have the time to deal with someone not empowered to do what needs to be done. She disconnected me. I called back and got another rep. I said nothing personal, but I need to speak to a manager as I have not been getting any help or truth from the reps I have been dealing with. This was my 4th contact with so called customer service reps who have not helped. This call ended up being 45 minutes again of my time. I am NOT getting paid to fix their problems and get the runaround. This last agent never got me a manager despite asking 5 times. Despite telling him the company had messed up and I needed to escalate getting help. I even told him I need my phone to be working as I have an 81 year old mother in very poor health and need to be able to reach her, call doctors, and call an ambulance if needed. I have all the documentation of names, dates, and the chat transcripts to prove how uncaring, inefficient, incompetent, and unpleasant it has been to try to get help. I paid my money, am a new customer, and this is how they have treated me? Don't expect any better as again I chatted/called and 4 agents did NOTHING. I suggest getting a plan from Tello or from a brick and mortar store like TMobile as then you can deal with people in person instead of them hiding from helping you.