Review summary

RedPocket Mobile receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

P
Excellent service customer service

Excellent service customer service. The network It is in the testing process for now

RP CS Stephen was able to solve my…

RP CS Stephen was able to solve my issue and get my phone working back for me. Thank you so much. I would hope to talk to you every time I need help!!

F
Redpocket Mobile Service

The costumer service is fast and very helpfull. Their plans are budget friendly and works perfectly find everywhere I go. That I recommend it, Sure 100%

Excellent coverage

Excellent coverage! Very friendly and professional customer service.

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All reviews

999 total • Write a review

Showing 91 - 100 of 995 reviews
AP
5 out of 5 stars

Excelente

Muy amable y resuelven los problemas

Date of experience: April 21, 2025

CA
5 out of 5 stars

Helpful Human CS

I needed some help renewing my phone line. Although the CS Chat started out as a bot, it did not give me an endless runaround when I asked to speak with a human. I was referred to a very helpful real human, CS Leslie, quickly.

Date of experience: April 21, 2025

GS
2 out of 5 stars

Phone service is great

Phone service is great. However the method to renew is a nightmare. They need a simple pay here page with no pop up ads. The 2 minute phone deal, well they can't tell you how to pay other than go to eBay. maybe having a non Geek 78 year old help develop a pay here page would stop heart-attacks for potential customers.

Date of experience: April 15, 2025

M
1 out of 5 stars

How much did they pay somebody to get their review?

The worst I have ever experienced with any company ever. They brag about using AT&T towers yet the coverage was horrid at best and when I complained and wanted my money back (something they agreed to) the only way they would refund is by me giving them the number I have personally had for yrs. when I went to chance my company back to cricket they refused to unlock my line and not Cricket but AT&T had to personally threaten them to get them to unlock my service, I never got my money back within the worst seven days of service I ever had.

Date of experience: April 11, 2025

B
4 out of 5 stars

Stephen was helpful

Stephen was helpful. He was able to reset my vm so that I now have access to it. I am very satisfied with my RedPocket Mobile service, however, I have never been able to retrieve voicemails via "press 1" or by selecting the "new voicemail" icon on my phone. Instead, I have to call my phone number. I believe it is due to the fact that I do not use a smartphone but it would be nice to be able to use that feature. Thank you.

Date of experience: April 9, 2025

RY
5 out of 5 stars

Marcelo

Marcelo, technical support person solved my phone issues.Great technical advice. Thanks

Date of experience: April 8, 2025

C

CM

US

5 out of 5 stars

Well done

RP CS Stephen resolved my issue quickly and efficiently.

Date of experience: April 5, 2025

AW
5 out of 5 stars

Alehandro was great

alehandro was great. other lady too, more recently. even if she couldn't solve my [texts to email] problem, she did her best. very smart, the both of them. i see now today that a,t,&t did away with texts for email. so you guys are stuck. seems that some programs exist fir businesses but i'm sure i won't pay for that. i will seek what is cost tho. you guys are best!

Date of experience: April 3, 2025

GB
5 out of 5 stars

Hasta este momento me ha resultado de…

Hasta este momento me ha resultado de mucha utilidad la línea que contrate, me comunico a México y Estados Unidos sin problema. Contrate e-sim y funciona muy bien.

Date of experience: April 2, 2025

R
4 out of 5 stars

I recently purchased our first Iphone…

I recently purchased our first Iphone (switching from Andriod) for my wife. Trying to upgrade and activate phone from SIM to Esim was a challenge with Red Pocket. Not sure what the issue eventually was but I spent several days working on issue. I requested the issue be "escalated" to management and fortunately was forwarded to Joy ( CSR supervisor)- she was wonderful!!!!! Joy was patient, professional, courteous, and most of all stayed with the problems till each challenge was overcome. I am so thankful for her efforts!! She got our phone acitvated and ALSO saved a customer thru her excellant service. Thank you Red Pocket for employing such capable employees. Mike

Date of experience: April 2, 2025

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