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RedPocket Mobile
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I recently purchased our first Iphone…
I recently purchased our first Iphone (switching from Andriod) for my wife. Trying to upgrade and activate phone from SIM to Esim was a challenge with Red Pocket. Not sure what the issue eventually was but I spent several days working on issue. I requested the issue be "escalated" to management and fortunately was forwarded to Joy ( CSR supervisor)- she was wonderful!!!!! Joy was patient, professional, courteous, and most of all stayed with the problems till each challenge was overcome. I am so thankful for her efforts!! She got our phone acitvated and ALSO saved a customer thru her excellant service. Thank you Red Pocket for employing such capable employees. Mike