Terrible company - avoid to prevent frustrations
Joined about 8 weeks ago after getting solar at my home. Was initially told my new plan would change to solar once smart meter recognized. After nothing happening for a few weeks I called back and was told they 'forgot' to make the request. After confirming th change, I was promised a call back a few days later. This call NEVER came. After calling back again, I was quoted rates for a new plan and accepted them. The next day my plan was emailed to me with completely different (and much higher) rates than those quoted. After 4 phone calls (each taking at least 15-30 min to answer) I spoke to a manager who told me there was 'nothing' he could do about the higher rates. I will be changeing providers within the next 24 hours. HOPE THIS HELPS.