Billing is a shambles. Nice customer service though.
I've been with Red Energy since July 2022. In that time they sent me a bill with wildly inaccurate meter readings, as they used estimated readings and in August 2022 I upgraded my solar system by a factor of 10. They are very polite and respectful on customer service. However even after the 'special reading' they organised (an actual human meter reader), the meter readings they had on record were still incorrect. One very long phone call (again, to a customer service guy who seemed to be trying his best), we finally came to an agreement that the solar reading was way off mark, and would be amended. One month later, they send an amended bill. It's $7 different from the estimated one. And I can't access the bill PDF to see what meter readings they're using. I honestly think they don't know what they're doing, other than collecting money from customers.