I always get thru to customer service fast
I've been with Red for maybe 10 years and have always loved how quick I get through to customer service. (I leave that exact response each time on the post phone call survey) and I only ever need to call to get my solar credit rebate. I cannot think of a single time I've had anything I need to complain about. Reading some other poor reviews, I cant understand those at all, just has not been my experience I suppose. I've got over 20k in Qantas frequent flyer points just from paying my bills with the plan I'm currently on. Ive switched plans a couple times for a better deal, but its usually stated on your bill that you can save money with a different plan. If you pay attention and do your owe due diligence you'll get the best bang for your buck Aussie owned too!