False and misleading information
I was advised I could potentially save $150 per quarter by switching to RedEnergy and they would handle all the backend administration. I flagged I had $1075 rebate credit with my current provider and wanted to ensure that would be brought across if i switched. This was confirmed. Three weeks later I was sent a bill of $426 with no credit applied. When I called their Customer Service I was told that they couldn't bring across the credit from EnergyAustralia and I would need to see if EnergyAustralia would allow it being credited to cash/cheque. They agree that the employee had provided misrepresented information. As compensation for the inconvenience and potentially losing $1075 credit i was offer $50 off my bill. I went back to my old provider and they were super helpful and tailored the solution to my particular case. They are slightly more expensive but offer premium service and experience. Don't switch. Save yourself the pain of dodgy sales tactics!