Review summary

RedAwning Vacation Rentals has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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MH

Michelle Hammer

1 out of 5 stars
Hosts beware

Hosts beware. Do not list with this rental platform. The communication, follow through, and payment processes are horrible! It has been 2 weeks since we hosted a two-day rental and no one has responded to a single email that we have sent and we have had to involve the Better Business Bureau of the polarimo County California local licensing board. Do yourself a favor and read the Better Business Bureau and all reviews that aren't published by Red awning as they are biased. Unless you feel like being constantly managing right awning more than you would have managed your own platform or property. They are simply a high price listing service that expects to get cleaners through turno and maintenance through Thumbtack and will say they are a full service platform but they are no service platform. Please do your homework and believe the things you read

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J

JZ

1 out of 5 stars
Lack of professionalism and knowledge

I had a very disappointing experience with RedAwning, specifically with a representative named Scott. He was not only unhelpful, but he also demonstrated a complete lack of knowledge. Instead of trying to help or offer solutions, he was dismissive throughout the call and ultimately hung up on me before I had even finished speaking. This behavior is completely unacceptable. It has caused me to lose all trust in RedAwning.

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c

customer

1 out of 5 stars
Cancelaron mi estancia de último momento

Cancelaron mi estancia de último momento

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LN

Linda Nagel

5 out of 5 stars
“This townhome was absolutely perfect…

“This townhome was absolutely perfect for UofI graduation in May! The location was 2 blocks from commencement making it ideal for every type of event associated with the university. The accommodations included every detail possible - tastefully decorated.”

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All reviews

1,000 total • Write a review

Showing 901 - 910 of 996 reviews
JR

Poor communication

I just received another notice from your company that my reservation hasn't been confirmed. Please see my email to your company this morning regarding previous similar e-mails and Red Awning's response. Very poor communication going on here. We are arriving on Monday night - hope all is well. Thanks John Ross My email to you this morning On Sun, Mar 3 at 5:29 AM , J R wrote: Confirmation #4115053048 Is there a problem with this reservation? I have received confirmation emails and now ACTION REQUIRED emails??? Full Payment has been charged to my Credit card. What is going on. Very confusing. Thanks, John Ross Response Hello John, We are sorry to hear about that. Upon further checking, we can assure you that your reservation has been paid in full and is good to go. Please disregard the email you have been receiving. Should we be of further assistance, feel free to reach out to us. Kind regards, Kaysa RedAwning Guest Services Department

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c

So far I have received six different…

So far I have received six different confirmation noticies of the same identical reservation. Of course I feel obligated to read the long notice every time to make sure it's not something new. Nope, same thing one more time! It is exhausting!

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c

Easy to book a cabin and very…

Easy to book a cabin and very informational along the way

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L

Convenient

Easy to book and pay. No issues but they are available if you should have a problem.

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D

This unit was great

This unit was great! Clean, had a lot of closet space, places to put a suitcase, and roomy.

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c

Great spot but needs some tlc

I loved the location and how close it was to everything we wanted to do. Hot tub was perfect and there was plenty of space for my crew. Great views of the mountains and just a really nice cabin. The pool table was trashed and there was a throw up stain upstairs under the bunk bed. Also the address that was given was completely wrong. If you book this cabin it’s on wildflower road not whatever they send. I liked the cabin a lot more than disliked.

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A

We are right at home

We are right at home! We love the dwelling. Clearly, much love, thought and intention went into this VRBO rental by the lovely owners! Our House Host, Anthony, reached out promptly upon arrival. We would love to stay again! Thank you for having us : ) A Happy Mom and Her Kid

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B

Clear explanation of ALL costs…

Clear explanation of ALL costs associated with rental. Thorough list of amenities. Map location very helpful!

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c

They cancelled my reservation out of…

They cancelled my reservation out of nowhere and didn’t give me a solution

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TC

Easy booking process

Easy booking process. Click on question mark to get details of added expenses—also easy to find.

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