Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Celeste was very efficient a.nf helpful which makes A difference when contacting a company
Date of experience: December 13, 2024
Thanks for your help adding my husband's name to the account!
Date of experience: December 12, 2024
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Sarah was very quick to respond to my initial query and subsequent replies. Usually responses via email take 3-5 days but Sarah with this current enquiry was replying with in hours, clear, concise, polite, and helpful.
Date of experience: December 12, 2024
Absolutely brilliant thank you very much
Date of experience: December 12, 2024
Shannon was very patient as she had to wait for the info she needed from me for 4 weeks. I have to give her 5 stars as she sent me a few reminders to ensure I didn't forget. She has now processed my refund. Many thanks for your persistence Shannon, it's very much appreciated 😀
Date of experience: December 12, 2024
Excellent customer service. I had several exchanges with Donna and she was extremely efficient, clear and kind and could resolve all my questions and issues. Thanks a lot!!! best wishes
Date of experience: December 12, 2024
Awful customer service. Nawaal does not answer emails and customer services does not do what they say they will. Better use a different provider
Date of experience: December 12, 2024
I am satisfied with the result, they gave me all the instructions quickly, thanks to your employees
Date of experience: December 11, 2024
Received instant confirmation and report that it was being done in24 hours
Date of experience: December 11, 2024
