Rebel Energy
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Crap service avoid them
We have had rebel energy for a few years but I have been asking for months why my bills are estimated and not read by the smart meters, Rebel said the gas smart meter is faulty and doesn't send any readings and the electric smart meter only sends the odd reading. I also phoned and emailed quiet a few times and it seems Rebel customer services is useless as when phoned one time I was told they had 2 electric meters on my account but we only have 1 which I sent a photo of. I kept asking for new smart meters and reminded them of there legal obligations but still it was estimated or I had to take a manual reading. Now I have had enough and moved my energy and Rebel have decided to block it as they have issued a estimated bill and I will not pay it until they take a accurate reading so I am missing out on cheaper energy from my new chosen supplier. If you have a choice don't use them there customer services are in India somewhere and you can't speak to anyone who can sort things out. I have tried to reply but failed so trying it this way. If your customer service is as good as you say why did you not sort the issues out with my smart meters ? every time I called your CS they said we will escalate the issue, nothing happens so I call again and your CS says it wasn't escalated, God knows how many times i called.. So every bill i had was estimated or I read myself never once was a smart meter reading was taken because they don't work and may i remind you again it is Rebel Energy legal duty to ensure they work correctly. Rebel are a waste of time and will cause you nothing but hassle.