Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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This is my first time with the company, I must say so far the customer service is very good. Had the opponent to interact with Kelsey who was very polite and patient. She was able to set up my account in a timely manner.
I keep receiving bills in my postbox with a reference number addressed to “the occupier” of my flat. I contacted support, explaining that I am with another provider and asked them to confirm why they are sending me these bills. I also provided a copy of the letter. In response, I received a templated answer stating that they cannot proceed with my inquiry because I do not have a registered account with them. I replied, clarifying that I have never had, nor do I plan to have, an account with Rebel. I explained that this is why they cannot find my email address or other details. I also requested that they stop sending me anonymous bills. However, I received the same templated response again, stating that they cannot find my email address in their system. It seems the company is pursuing an aggressive strategy to capture market share by sending unsolicited bills to people, hoping they will feel obligated to join Rebel, thinking they have no other choice.
Sarah’s kindly rectified my issues very promptly which massively alleviated the stress it had caused!
Support staff at Rebel Energy are very helpful with good advice Thanks for your reply and professional service and support. Regards Jon Rice. Thank you for your email today helping me with finding the meter at my new address. Thank you for your help and support. Regards Jon Rice
I had Charlton and he was just so amazing and efficient. Thank you guys for your help l!
