Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Nathi was helpful and courteous during my interaction with Him, unlike some other staffs in this same company that were not helpful in resolving my Account Issue.
Date of experience: March 28, 2025
I emailed Rebel Energy regarding queries I had about my mother's supply and tariff. I was emailed back by Chastity within 24 hours with clear information that satisfied me she was on the right tariff for her needs. Additionally, they then informed me that they had placed my mum on the Priority Services Register due to her medical requirements and vulnerability. Excellent prompt service, would highly recommend.
Date of experience: March 28, 2025
Very helpful agent went through all the questions I required answering.
Date of experience: March 28, 2025
Shoutout Nathi, top guy, dealt with my query efficiently and kindly!
Date of experience: March 28, 2025
