Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
No description available yet.
Website
rebelenergy.com1,000 total • Write a review
Phakamani patiently answered all my questions and helped me understand my bills. I truly appreciate his assistance and the time he took to help me.
Date of experience: March 31, 2025
I switched over to Rebel Energy in October 24 after some dreadful customer service from my previous electricity supplier. There prices are excellent but more importantly the level of customer service is great. No online chat or automated options. You speak to a human that you can understand and trys to help you. If you’re thinking of switching. Try Rebel 1st.
Date of experience: March 31, 2025
What a gentleman. Professional. Effective and efficient. De-Juan. These experiences are always a headache, thank you making it such a great experience
Date of experience: March 31, 2025
US
De-Juan assisted me in resolving my login issues and thoroughly reviewed my bill, as well as updated my meter readings. Unfortunately, previous staff had made several errors, including misspelling both my name and email address.
Date of experience: March 29, 2025
PhakamaniG was great and easy to talk to explained to ME with patients and adhered to my needs I am very satisfied with his response to detail THANK YOU SO MUCH KEEP IT UP FROM ME 5 STARS ARE TOO LITTLE
Date of experience: March 29, 2025
Today I got an issue with my billing and Fezile helped me out very fast and professional. Great customer service.
Date of experience: March 29, 2025
PhakamaniG was really helpful today in attending to my queries and also offered a reasonable explanation for the issue I have been having for sometime now. He was patient and took his time to explain things to me. He offered to help in the future should I experience any difficulty. This was a clear indication if going above and beyond to ensure customer satisfaction. Well done!
Date of experience: March 29, 2025
