Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Nice customer service team...Well done to you all
Date of experience: April 1, 2025
Jaydrin was most helpful, was responsive and completely understood my questions and was able to correct the deficiencies with my account and able to demonstrate the correct balances. He was most polite and left me with a great feeling of Rebel Energy.
Date of experience: April 1, 2025
US
I was attended to very well. I appreciate the tone and also the assistance I got. This is what we expect from a service provider to have customers at heart. I will not hesitate to recommend Rebel energy to the next potential customer. Kind regards
Date of experience: April 1, 2025
I unfortunately and regrettably had to cancel being with Rebel energy due to entering a new energy ,bundle contract.Sarah helped me close my account and was dealt with very efficiently. Rebel has by far the highest level of customer care I have experienced. 5 stars all the way from me...🙂👍
Date of experience: April 1, 2025
Excellent and efficient assistance from Keanan at Rebel Energy!
Date of experience: April 1, 2025
US
I moved into a property serviced by Rebel. My initial final bill was wrong. So, I helpfully provided the exact move-in date and meter reading via email. I received another wrong bill. When I followed up, the agent's response, conveniently omitted the actual bill. However, they were incredibly efficient in requesting a five-star review. Seven emails later, the issue remains unresolved. I'm genuinely curious about their recruitment strategy.
Date of experience: March 31, 2025
Nathi very helpful in calculating annual consumption charges after a colleague of his failed to ring me as arranged.
Date of experience: March 31, 2025
