Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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hi caroline was very helpfull with everything we talked about
Date of experience: March 13, 2025
Quick and considerate response.
Date of experience: March 13, 2025
Switched from Octopus 'award winning customer service' to Rebel Energy in January. The reason for switching was Octopus' customer service was so poor. In contrast, so far, Rebel Energy answer the phone quickly, speak good clear English and have been very professional. We had a question about our direct debit which was dealt with very efficiently and professionally. We also like the fact the the standing charges with Rebel Energy are way lower that other suppliers. As low energy users this is important to us.
Date of experience: March 13, 2025
Fezile was clear, concise and resolved my query immediately
Date of experience: March 13, 2025
Every so often, you run into a challenging experience with your providers. Today was that day, but fortunately, I was able to be serviced by Janine, who was very thoughtful in her approach, listened to my concerns, and went to extra efforts to resolve my matter. These moments really matter to people like me, and I appreciated Janine's service. She is a great reflection of Rebel Energy.
Date of experience: March 13, 2025
Kind and professional service. Very patient and attentive to my needs as a customer. Was able to provide me with proper guidance and advise. Highly recommend this supplier.
Date of experience: March 13, 2025
Roy was very helpful and listened and understood my situation. He rang back bang on time as was busy earlier in day. Helped me decide best product and had a very friendly manner. Which is what we love in the uk. As long as job is done eh. Thanks from stone cold SA
Date of experience: March 12, 2025
Such a lovely lady so much help and reassurance on helping me best resolve my problems also the extra help going the extra mile to assist me in my other dept problems and personal health issues rebel energy is lucky to have suck a great lady as part of there team 🫶
Date of experience: March 12, 2025
I was talking with Justin who came across really helpful, was patient as my boys were being rather loud. He was a pleasure to talk too
Date of experience: March 12, 2025
