Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Good and quick customer service. So far so good
Date of experience: March 14, 2025
Have contact many times (each times need to wait for more than 30 minutes) and last agreed to settle the outstanding by 12 months installment. But after the payment start, still receive the letter said the outstanding was not settle and already pass to debt collection. Email to then they just copy the email mention I have outstanding, pls check all the record before reply and update the record !!!
Date of experience: March 14, 2025
US
I have no idea about this company but am now getting harassed and chased by debt collectors for a supposedly £140 bill. When questioned about account details, after numerous attempts of trying to find an account to log onto and find a contract , start date, charges etc I'm informed it's all through a third party that I never heard off!! Something isn't right here and is very very dodgy.
Date of experience: March 13, 2025
Had my request completed in less than 2 mins. Thanks to Abenathi, thank you rebel energy, you are trust worthy.
Date of experience: March 13, 2025
Spoke to Leah today , she rang when she said she would but I couldn’t pick up at the time but she kindly rang me back later on . She was a lovely advisor who talked me through a quote . I understood everything she said, and she was very pleasant and professional. Thank you
Date of experience: March 13, 2025
