Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Very reassuring, I spoke to a lady called Janine who helped me with my first bill. I was worried tbh, but all my questions where answered, very straight forward, friendly and easy to understand :) I've just moved in and I had never heard for Rebel Energy before, I was going to switch but now I'm happy to stay :) thank you! ♡
Date of experience: April 7, 2025
So after a fortnight after my last review, I am still being ignored. AVOID THIS COMPANY LIKE THE PLAGUE. Obviously profit comes before customer service. I will be looking for a new supplier.
Date of experience: April 6, 2025
On switching to them, gave them my bank details for the direct debit. When the first payment didn't go through I told them. Said they'd set it up. That didn't happen. Failed four times. No one checked that my address they inputted wasn't incorrect. Also received an email from them the other day stating my direct debit needed to increase. First of all they can't set up the direct debit correctly, secondly they want to change the amount to more than double my monthly usage in the winter, were in the spring/summer months everyone's usage goes down. Especially my two bedroom Terrace House equipping with 14 Solar Panels facing Due South at an angle of 0° meaning the sun passers direct over the top of the house. The moment the sun rises, I'm generating electricity right up to the point the sun sets. No wonder they have ceases trading!!!
Date of experience: April 4, 2025
Oooh great customer service and the agents are quite patient and don't mind explaining things to you many times. I was very happy with their service.
Date of experience: April 4, 2025
US
There was a mistake in the meter reading while the property was vacant, and I landed with an over £700 energy bill. It took me a long time to investigate and clarify before we got a correct energy bill of less than £20. There is room for improvement in its meter reading mechanism and dispute resolution process. I appreciate the effort of its staff, Caitlin and Chasity, especially Chasity, who did a great job to help me resolve the matter in the most satisfactory way.
Date of experience: April 4, 2025
So far uptill now I had issue only once which was resolved by team so swiftly. Rebel app needs to upgrade and rest staff is very friendly and helpful.
Date of experience: April 2, 2025
I had a great experience with rebel energy, called in to verify my bill and it was cancelled because it was an estimated bill, the customer service was great and attentive to my plight and questions, gradually lead m to understand and fixed a reasonable direct debit, it was a wonderful time and experience.
Date of experience: April 1, 2025
I called Rebel today to deal with a query on my account. Nathi took my call and was super helpful and kind and resolved my query efficiently and effectively. Thanks so much Nathi.
Date of experience: April 1, 2025
