Rase Veterinary Centre Reviews

I thought this vet was different and were more realistic with their prices. Clearly I was wrong. £23 for 1 worming/flea treatment for my 6 month old pup. How ridiculous, when you can buy separate worming and flea treatment from a reputable pet store for a lot less. They have their good points like giving phone advice and puppy parties, which are a great way to socialise your pup.

Yesterday I spent all day waiting for a call from the vet to say they were coming out to vaccinate my horse. I had booked (and paid in advance for) an 'Equizone' visit, which means that it could be anytime of the day but you get a call 30 mins before they arrive. When it got to 5 pm and starting to go dark, I called the surgery to ask if there was any idea of when they were coming. Was told I would get a call from the vet. Also that another horse in the yard was being vaccinated at the same time. I sat there (an isolated farm yard) alone, in the dark (everyone else had left), becoming more and more nervous. Horse getting very agitated at being kept in and threatening to kick the door down. After nearly an hour I turned the horse out in the field and went home. I never received a call. This morning I received a text message reminding me to book an appointment, which I had already booked and paid for. On calling the surgery I was offered no apology, just an appointment for next week. Let me explain at this point that failing to get the horse vaccinated within the stipulated time scale means you are ineligible to compete at most events and will have to restart the entire course of vaccinations. When I spoke to the owner of the other horse it transpired that the vet came out yesterday morning but omitted to call me. 3 months ago they lost an insurance claim form for my other horse, who had to be put down after a mystery illness. Don't know how they managed this as I handed it to the receptionist in person. It caused me a lot of distress having to read through the notes and relive the traumatic experience in order to fill the form out again. The receptionists also seem lacking in sympathy and sometimes downright thick. As my horse was dying, I had to repeatedly shout details of the post code into the phone as she failed to understand it. Oddly enough, she had no trouble taking down my bank details, which she insisted I provide for payment in advance before the vet would agree to attend. This in spite of always settling my bills immediately. I could go on .... Suffice to say I will now be looking for another vet.

Good Vet,maybe sometimes need wait longer than planed,but nothing wrong with them. Dr.Pedro in Scunthorpe is always carefull and doing good job with my dog.

I was concerned that my 9 year old Labrador was foaming at the mouth for a time one evening with no other symptons. Rang out of hours "helpline" to ask what I should do. Given no advice whatsoever but told I could monitor or take him in to "emergency". Decided to take him phoned to inform but nobody there waiting to meet us. Phoned from the car to be told one minute. Foaming had stopped at this stage AND my dog jumped in and out of the 4*4, Then kept waiting over in a hot porchway before anyone came. Not surprisingly his temperature was high so advised to leave him and he would be put on a drip. At this stage the vet (presumably the out of hours is manned by a qualified vet) seemed pretty casual and cold really not talking to/fussing the dog to relax him and raising eyebrows when answered the dogs age was 9. More focused on producing an itemised bill for £500 up front payment before we left. The next morning expected to pick him up and take him home. Only 12 hours after I had left him was told over the phone that he had a couple of seizures and not good and had a cancer that had spread to his brain and maybe could do more but best to be put to sleep. Went to see him but he was quite timid and frightened and didn't show any signs of recognition. He then had a fit. All very distressing. Again told he had a tumour on the brain and best to be put to sleep, When asked what further to be done told he could be referred to Wakefield or Derby but would probably be dead before he got there. Took the professional advice warned of over the phone it being best for the dog to be put to sleep. Feel now I was vulnerable in wanting what was best for the dog and "pressurised" into making that decision. Agonised ever since over whether it was the right decision. Concerned about his treatment and "care". What had they done to my dog overnight? Wish we had never left him. Looking back how could they say he had cancer and a brain tumour without scans? Many questions many regrets. Should have read negative reviews that are around before going to Rase. Have been distraught ever since at the premature loss of my pet. Torturing myself for 3 months now whether my lovely dog should have his life taken away and whether there could/should have been a different outcome. I have been left with no confidence in Rase. Their out of hours helpline gave no advice and my experience questions the quality of the so-called "emergency services" and the level of care and attendance given when leaving a dog with them overnight.

After spending £1,900 on an operation for our Labradoodle dog, and £1500 on my other dog last year, the labradoodle after the operation contracted another problem which they said was possibly an inner ear infection. However, she lost the use of her legs and after a lot of soul searching we decided to have her put down. Explaining to the practice that as pensioners on only a stare pension and the previous bill took all our savings, they told us we would have to pay £ 240 for euthanasia. Explaining that we had no savings left they said they said after a discussion with "management" they could not help out and we would have to pay in full. Not wishing to see my dog suffer we have had to borrow the funds for this. Caring vets? they need to take that of their advertising, I will never use that company again.

Used to be a great vets. Now, sadly, like most vets, it's being ran by Financial Directors over animal health care professionals. You are their cash cow and they are here to milk you. Cost quoted for flea, tick, worming treatment and a scale an polish for my 5 year old collie, £550 Steer clear and find a decent vet that is more about animal welfare, not quarterly profits.

I have used this vets for the last two years, the first year was fine, they are across the road so really convenient and the staff are lovely, I chose to move vets for this reason and the fact they offered a monthly scheme with a text msg service to let me know when my dogs flea and wormer were ready to order/collect, this worked for a year, then the msg stopped with out any warning, apparently because my data protection needed renewing, again not notified of this, consequently my menopausal brain fog cleared for a moment and I realised it had been a while since he was wormed etc, rang the vets to be told I had paid into the VIP scheme for a year without being notified of the meds being ready, I was not entitled to a refund and I was not allowed to have the meds I had already paid for, challenged this was faced with questionable excuses and rude staff, challenged again and the tactic of trying to guilt shame me by stating in a somewhat condescending manner that it was on the terms and conditions that it is my responsibility and did I not know my dog needed this treatment!!!

After making an appointment with my jack russell a couple of weeks ago and seeing a vet who was more interested in telling me she had just come back from maternity leave than examining my dog my husband went back into Rase on the 17th of June to request a referral to Paragon. No contact received from either Rase nor Paragon so yesterday (this is now over a week) I rang Rase to check the situation - nothing had been done about the referral! I requested it again and they promised to do it yesterday, so this afternoon I rang Paragon to make an appointment - they have received no referral from Rase. I have now rung Rase once again and once again they are promising to do it today. I have a dog in discomfort who needs medical attention which they obviously don't care about because the money is not coming to their pocket. Absolutely disgusted with their lack of service.

Crap service from start to end and demanding money for services not done

Very expensive

I don't understand all the negative reviews as I have only had excellent support at Rase. I found the staff very caring and professional especially during a very traumatic vist.

Very poor experience 😢 no empathy at all customer service is poor would not recommend this vets trying to get results of tests was appalling no one was explaining anything to me bad service

Rude useless and appalling. I have never been spoken to in such a disgusting way by the admin team. Absolutely shocked and distressed and would never use this surgery again. They do not deserve to be in business.

Dreadful Service, rip you off and no empathy whatsoever for you or your animal. See other reviews and avoid at all costs.

“The caring professionals” couldn’t be further from the truth. Absolutely disgusting customer service, told lie after lie. Took our dog in today for castration ( had to pay before I left him there). Rang for an update at 11, told he hadn’t been seen yet as they had an emergency, he was going under in 30 mins. Rang back at 4pm to be told the vet would ring us back, as he hadn’t been operated on yet! Vet rang informed me of an issue that would cost a lot more money, which had they examined him in the first place they would have observed. So I went to collect my dog. To be told he’d been out for a walk, and been fed, (hadn’t eaten since 6pm yesterday) by the vet, but the receptionist told us he’d been in the cage all day and hadn’t been out at all or fed. He messed twice after we got him into reception and three times outside. I had been warned about this vets, but he was already registered with them when we got him (rescue). Conflicting stories, lack of basic care for the animals in their care, boarding on abuse. Needless to say my dog deserves better care and we will not be going back there. My poor dog was starving and so thirsty disgusting treatment by veterinary ‘professionals’ all they are bothered about is money.

They did the wrong operation on the wrong leg of my dog. Left us with a £12000 bill for reconstructive surgery. Have never apologised. Are under investigation. Avoid.

Absolutely abysmal service - had to call to ask for a repeat prescription for a horse that is chronically Ill and could hardly breathe. Promised to send - 24 hours later nothing, called again explaining the urgency again this time they send a copy of a used prescription so we still couldn’t order the drugs needed. Called bk and explained receptionist v apologetic and promised to sort again but still nothing 4 hours later.

I would not recommend Rase vets to anyone. I would not even trust them with a goldfish. Took our dog to them three times and told them i thought their was something seriously wrong. Told them that my dogs stomach was really big and he was unwell. They dismissed this first time around and just gave him some medication. Another two time after asking for blood tests to be done they dismissed it again and said he is fine. He then got very poorly so i took him to another vets and they then said straight away he needs a scan, that was within minutes of seeing him. It was then found that he had a tumour. We have now lost him due to Rase unproffessional behaviour. We are now reporting them for negligent practice and seeking legal advice. If you care about your pet then you should give Rase Vets a wide birth. They have no interest in your pet, they are only interested in money and making mistakes.