Rase Veterinary Centre
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“The caring professionals”
“The caring professionals” couldn’t be further from the truth. Absolutely disgusting customer service, told lie after lie. Took our dog in today for castration ( had to pay before I left him there). Rang for an update at 11, told he hadn’t been seen yet as they had an emergency, he was going under in 30 mins. Rang back at 4pm to be told the vet would ring us back, as he hadn’t been operated on yet! Vet rang informed me of an issue that would cost a lot more money, which had they examined him in the first place they would have observed. So I went to collect my dog. To be told he’d been out for a walk, and been fed, (hadn’t eaten since 6pm yesterday) by the vet, but the receptionist told us he’d been in the cage all day and hadn’t been out at all or fed. He messed twice after we got him into reception and three times outside. I had been warned about this vets, but he was already registered with them when we got him (rescue). Conflicting stories, lack of basic care for the animals in their care, boarding on abuse. Needless to say my dog deserves better care and we will not be going back there. My poor dog was starving and so thirsty disgusting treatment by veterinary ‘professionals’ all they are bothered about is money.