mike t

Sep 3, 2023

I wouldn't advise anyone to go to this vet.…

I was concerned that my 9 year old Labrador was foaming at the mouth for a time one evening with no other symptons. Rang out of hours "helpline" to ask what I should do. Given no advice whatsoever but told I could monitor or take him in to "emergency". Decided to take him phoned to inform but nobody there waiting to meet us. Phoned from the car to be told one minute. Foaming had stopped at this stage AND my dog jumped in and out of the 4*4, Then kept waiting over in a hot porchway before anyone came. Not surprisingly his temperature was high so advised to leave him and he would be put on a drip. At this stage the vet (presumably the out of hours is manned by a qualified vet) seemed pretty casual and cold really not talking to/fussing the dog to relax him and raising eyebrows when answered the dogs age was 9. More focused on producing an itemised bill for £500 up front payment before we left. The next morning expected to pick him up and take him home. Only 12 hours after I had left him was told over the phone that he had a couple of seizures and not good and had a cancer that had spread to his brain and maybe could do more but best to be put to sleep. Went to see him but he was quite timid and frightened and didn't show any signs of recognition. He then had a fit. All very distressing. Again told he had a tumour on the brain and best to be put to sleep, When asked what further to be done told he could be referred to Wakefield or Derby but would probably be dead before he got there. Took the professional advice warned of over the phone it being best for the dog to be put to sleep. Feel now I was vulnerable in wanting what was best for the dog and "pressurised" into making that decision. Agonised ever since over whether it was the right decision. Concerned about his treatment and "care". What had they done to my dog overnight? Wish we had never left him. Looking back how could they say he had cancer and a brain tumour without scans? Many questions many regrets. Should have read negative reviews that are around before going to Rase. Have been distraught ever since at the premature loss of my pet. Torturing myself for 3 months now whether my lovely dog should have his life taken away and whether there could/should have been a different outcome. I have been left with no confidence in Rase. Their out of hours helpline gave no advice and my experience questions the quality of the so-called "emergency services" and the level of care and attendance given when leaving a dog with them overnight.