Rase Veterinary Centre
Read all reviews for Rase Veterinary Centre →
Incompetence from receptionists
Yesterday I spent all day waiting for a call from the vet to say they were coming out to vaccinate my horse. I had booked (and paid in advance for) an 'Equizone' visit, which means that it could be anytime of the day but you get a call 30 mins before they arrive. When it got to 5 pm and starting to go dark, I called the surgery to ask if there was any idea of when they were coming. Was told I would get a call from the vet. Also that another horse in the yard was being vaccinated at the same time. I sat there (an isolated farm yard) alone, in the dark (everyone else had left), becoming more and more nervous. Horse getting very agitated at being kept in and threatening to kick the door down. After nearly an hour I turned the horse out in the field and went home. I never received a call. This morning I received a text message reminding me to book an appointment, which I had already booked and paid for. On calling the surgery I was offered no apology, just an appointment for next week. Let me explain at this point that failing to get the horse vaccinated within the stipulated time scale means you are ineligible to compete at most events and will have to restart the entire course of vaccinations. When I spoke to the owner of the other horse it transpired that the vet came out yesterday morning but omitted to call me. 3 months ago they lost an insurance claim form for my other horse, who had to be put down after a mystery illness. Don't know how they managed this as I handed it to the receptionist in person. It caused me a lot of distress having to read through the notes and relive the traumatic experience in order to fill the form out again. The receptionists also seem lacking in sympathy and sometimes downright thick. As my horse was dying, I had to repeatedly shout details of the post code into the phone as she failed to understand it. Oddly enough, she had no trouble taking down my bank details, which she insisted I provide for payment in advance before the vet would agree to attend. This in spite of always settling my bills immediately. I could go on .... Suffice to say I will now be looking for another vet.