Review summary

RaceBets International Gaming has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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HK
Finger weg

Finger weg, kein Konto eröffnen und Geld schicken, glasklarer Betrug

Ich wundere mich über die hier…

Ich wundere mich über die hier schlechten Rezessionen. Spiele seit zig Jahren bei Race Bets und wurde noch nie eingeschränkt natürlich in Bezug auf die voreingestellten Limits. Für mich der beste Pferdewettenanbieter am Markt.

D
Der Kundenservice von RaceBets ...

Der Kundenservice von RaceBets Deutschland ist eine absolute Vollkatastrophe! Wenn man ein paar Euro durch Boniaktionen und Gratiswetten gewinnt, wird man ganz schnell von diesen Aktionen ausgeschlossen. Per Nachfrage über den Kundensupport oder vor Ort auf der Rennbahn wird einem nicht geholfen und man wird vertröstet oder auf die AGB verwiesen, welche nichts genaues aussagen. Angeblich hat man gegen irgendwelche Regeln und Bestimmungen verstoßen. Zur Krönung wird einem das Konto gelöscht und jegliche Möglichkeit genommen sich erneut anzumelden. Sicher ist es besser so! Zum Glück gibt es noch andere hervorragende Wettanbieter im Bereich Galopprennsport, die zudem einen ausgezeichneten Kundensupport pflegen.

SG
There slots are terrible

There slots are terrible You won’t win on there slots trust me deposit after deposit no features no bonuses come in Avoid you can’t win

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All reviews

100 total • Write a review

Showing 11 - 20 of 96 reviews
L

LC

US

1 out of 5 stars

I don't recommend at all

I don't recommend at all. Deceiving welcome offer which they don't honour. After my first bet settled I withdrew my balance and will never use again.

Date of experience: September 3, 2020

D
1 out of 5 stars

Blackballed for peanuts!

Liked the site and the tote features but restricted to noting for winning peanuts in Ante Post markets. At least they told me they had restricted me. Don't bother.

Date of experience: September 2, 2020

ME
1 out of 5 stars

Beware-Verification process is a SHAM

This company is registered and operated from Malta so beware of submitting personal data as they may not have the same data protection standards as UK. Submitted my UK driving licence (valid with the DVLA) when asked by RaceBets for verification. A few minutes later received a message saying they could not accept my licence as it was out-of-date. (verified by DVLA that it was in-date and currently valid) Then was asked to submit alternative verification such as a utility bill which I did! Again, I received a message from RaceBets that they could not accept this but did not give a reason. Up to that point I had spent a lot of time during the verification process and simply gave up in disgust. Personally I believe their verification process is a scam to entice people to give as much data as possible then probably promulgate it on to a Third Party so BEWARE.

Date of experience: August 31, 2020

Df
5 out of 5 stars

signed up today put 50 deposit in…

signed up today put 50 deposit in verified my id within 2 hours win 450 and money was in my bank 8 hours after my first deposit got go say this company is the best online bookmaker I have ever dealt with couldnt believe how quick they pay out

Date of experience: August 22, 2020

RH
1 out of 5 stars

AVOID THIS SCAM SITE

DO NOT USE THIS SITE ..This site scammed me twice.I took a price on a horse at 3-1 .It won the paid me 2.7 ,just over 6-4...The next race I bet a horse at 2-1 it won at 9-2... and they paid me 2-1.I e-mailed them to complain and they just fobbed me off .I also didn't get my promised £20 sign up free bet offer either.Again tried to fob me off.Ive tried many betting sites,down the years and this is by far the worst...0 out if 10 for me..SHOCKING.

Date of experience: July 19, 2020

H
1 out of 5 stars

Dreadful

Dreadful! Tried to make a small bet today, only for it to be cancelled by them. Then I received an email telling me that restrictions had been placed on my account. I contacted them asking why, and their response was as follows: "I hope this email finds you well. My name is Rose and I am a Customer Support Team Leader here at RaceBets Please note that in accordance with previous correspondence, this was a business decision and one made at our own discretion. May we remind you of our T&Cs "8.2. We reserve the right to limit or refuse any bet made by you through your Account at any time. We are not obliged to give reasons for doing so but will make reasonable efforts to give reasons where possible". Should there be anything else we may assist you with, do return to us by Email, Live Chat or phone and we are happy to assist. May I wish you a great rest of your day!" My response to them was a bit childish but it sums up how annoyed I am "Hi Rose, Thank you for your swift response. I am surprised that your decision is considered a business decision, as I have hardly had an opportunity to conduct any business with you. It is not for me to question your business practices but I would expect it would be in a bookmakers interest not to alienate their customers. As such, I would like to inform you of my own business decision regarding Racebets… I will take my business elsewhere. And I will not be recommending your business to any other person. I will not have a great rest of my day. You have alienated me. Worst Regards, Henry"

Date of experience: July 14, 2020

AC
1 out of 5 stars

Poor bookmaker

Opened account but immediately restricted because I had logged on on another device. Like millions of people I regularly use a laptop and a tablet to log in to various accounts depending on my circumstances. Contacted customer service but got no adequate response from them. Seems like they want you to sign up but the decline any offers that should be available to you. Avoid.

Date of experience: July 7, 2020

RT
5 out of 5 stars

Can't Complain

Can't Complain. Opened account - verified docs - used bonus - won - withdrew all in one day. Job done. Don't know what everyone's issue is.

Date of experience: July 7, 2020

MC
1 out of 5 stars

Quite how this outfit were awarded a…

Quite how this outfit were awarded a gambling license is beyond me. You’re more likely to have an audience with lord lucan than get paid by these sharks...... AVOID AVOID AVOID!!!

Date of experience: July 5, 2020

SS
1 out of 5 stars

Avoid , Avoid

If I could leave a 0 star I would do that . Awful customer service . They have tried to steal my money . I did sign up for offer , send all documents to verify my account , then I deposit £10 , my first bet has settled and they didn't give me a free bonus . I contacted them and they said I'm not eligible !!!!! For what ??!!! They can't say why ??!!!! What the hell is this !!!! Anyway I gave up and I wanted withdraw my money , i request it ,they send me an email we have to verify you again then we can process your withdrawal request !!!!! Avoid avoid ,they are scammers report them if this happened to you, they are awful don't even sign up with them . Rude customer service

Date of experience: May 22, 2020

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