Henry

Jul 14, 2020

Dreadful

Dreadful! Tried to make a small bet today, only for it to be cancelled by them. Then I received an email telling me that restrictions had been placed on my account. I contacted them asking why, and their response was as follows: "I hope this email finds you well. My name is Rose and I am a Customer Support Team Leader here at RaceBets Please note that in accordance with previous correspondence, this was a business decision and one made at our own discretion. May we remind you of our T&Cs "8.2. We reserve the right to limit or refuse any bet made by you through your Account at any time. We are not obliged to give reasons for doing so but will make reasonable efforts to give reasons where possible". Should there be anything else we may assist you with, do return to us by Email, Live Chat or phone and we are happy to assist. May I wish you a great rest of your day!" My response to them was a bit childish but it sums up how annoyed I am "Hi Rose, Thank you for your swift response. I am surprised that your decision is considered a business decision, as I have hardly had an opportunity to conduct any business with you. It is not for me to question your business practices but I would expect it would be in a bookmakers interest not to alienate their customers. As such, I would like to inform you of my own business decision regarding Racebets… I will take my business elsewhere. And I will not be recommending your business to any other person. I will not have a great rest of my day. You have alienated me. Worst Regards, Henry"