Simon was great!
Simon was great, very professional and personable. A credit to the service.
4.6
Excellent
1,000 reviews
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Review summary
RAC Mobile Mechanics is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Richard
Richard - ID 5009 turned up to within a few seconds of the expected time given by the app. He got straight to work and identified the problem. Very professional and informative. He did not carry the battery i needed, but he got the vehicle started so i could drive to local garage.
Great swift service
Great, professional service from George ID: 2376. Very knowledgeable and courteous
Excellent customer service
Excellent customer service
Company details
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Contact info
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Website
rac.co.uk
All reviews
1,000 total β’ Write a review
Showing 251 - 260 of 996 reviews
CR
There was a bit of a wait but the careβ¦
There was a bit of a wait but the care and service received were outstanding. The service engineer was excellent and got us going again, with new brake parts fitted. Well done RAC.
Date of experience: July 16, 2025
JH
Oscar [ID: 2324]
Oscar [ID: 2324] provided fantastic service! He arrived earlier than the expected patrol arrival time, called me 5 minutes before to give me a heads up, explained the situation and next steps, and towed me to the garage. Really friendly, great service, and would highly recommend! Thank you!
Date of experience: July 16, 2025
dj
The pattolman Owen id4191 wasβ¦
The pattolman Owen id4191 was outstanding
Date of experience: July 16, 2025
PL
Mark 1822 ID very lovely patrol man
Mark 1822 ID very lovely patrol man Excellent assistance
Date of experience: July 16, 2025
MM
Very bad customer service by front luneβ¦
Very bad customer service by front line staff. Really letting the brand down. Had to arrange two call outs in the last 2 months. 1st one Advisor Pam provided incorrect mobile number and location to patrolman. No tracking details and closed the job.Resulted in 4 hour wait on the motorway. She even asked me to walk down the hard shoulder. Complaint raised Β£30 compensation. The next call out resulted in waiting 6 hours for a patrol that told me he was only an hour away. They closed job and rescheduled without my consent. The patrolman told me thar he was mystified as to why I waited so long. Complaint raised and closed by incompetent Fatameh. She dismissed my complaint and failed ro grasp that 6 hours IS a working day! No goodwill gesture... nothing. Over the years I've overlooked the shoddy service from front line advisors. I've spent money on repairs in the last 3 months with RAC and expect delays due to urgentcy. But dont expect patrolmen letting me know that they were free to be assigned to callout and dispatchers didn't deem it with much importance to attend my emergency. Thanks RAC for making me realise my Β£39 a month is being wasted. I will be cancelling.
Date of experience: July 16, 2025
AH
Friendly efficient and no fuss
Friendly efficient and no fuss. Just what us βnon mechanics β needπ
Date of experience: July 16, 2025
JB
Shane 5360 was very helpful
Shane 5360 was very helpful, arrived less than an hour after i reported my issue
Date of experience: July 16, 2025
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