Simon was great!
Simon was great, very professional and personable. A credit to the service.
4.6
Excellent
1,000 reviews
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Review summary
RAC Mobile Mechanics is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Richard
Richard - ID 5009 turned up to within a few seconds of the expected time given by the app. He got straight to work and identified the problem. Very professional and informative. He did not carry the battery i needed, but he got the vehicle started so i could drive to local garage.
Great swift service
Great, professional service from George ID: 2376. Very knowledgeable and courteous
Excellent customer service
Excellent customer service
Company details
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Website
rac.co.uk
All reviews
1,000 total • Write a review
Showing 231 - 240 of 996 reviews
GB
Gill B
US
I was having a really bad day!
I was having a really bad day! Wayne I.D:5838 was really great, he arrived quickly, he calmed me down, helped me to get home in one piece and even had an idea of what the problem might be. My car is now being serviced and he was right!
Date of experience: July 16, 2025
jd
Excellent service.
Excellent service. Friendly quick to arrive and fix the problem
Date of experience: July 16, 2025
V
Vin
US
Mike (1184) had an excellent customer…
Mike (1184) had an excellent customer attitude toward my problem. He advised me on eta and updated this before arriving on time. He has a very friendly attitude explaining exactly what he was doing and advising me of way forward. He replaced my defective battery and completed the paperwork efficiently. A competent employee thanks!
Date of experience: July 16, 2025
AH
Andrew H
US
Very professional with their advice. Ron was very helpful and left me reassured about my vehicle
Very professional with their advice and timing at our address. Prompt arrival and helpful, informative with every thing including the battery on board the van.
Date of experience: July 16, 2025
MM
Big thank you to Jonathan 2313 for his…
Big thank you to Jonathan 2313 for his help in a stresfull situation.
Date of experience: July 16, 2025
V
Vlad
US
Terrible RAC Service – Useless for Motorcyclists
RAC is absolutely not bike-friendly, and their service for motorcyclists is shocking. Initially, a patrol unit was allocated to attend and assess whether the bike could be repaired on the spot, but they never even showed up. Instead, the patrolman simply called to say he wouldn’t be able to help and canceled the job without seeing the bike in person. RAC then outsourced the recovery to a third-party contractor using a flatbed truck - far from ideal for motorcycle recovery. There was no estimated time of arrival, no updates, and zero communication throughout the whole ordeal. For a company that advertises reliable roadside assistance, this was a complete failure and shows total disregard for bikers. I would strongly advise motorcyclists to look elsewhere.
Date of experience: July 16, 2025
AK
4.5 hrs estimated pickup from dangerous road
Paid extra for RAC breakdown through my insurance. Suspension came apart while on a motorway, got onto a slip road and stood in behind the barrier. Tried to call RAC. No humans to talk to, only an online form to fill and GPS location (which put me in a car park on the opposite road). Est time of recovery: 4.5 hours! No facilities, dangerous road. I eventually got through to a human after trying all options on phone. Could not help, use the tracker, yes 4.5 hours. Called a local garage, picked up within 30 mins, £100. This company doesn't provide breakdown assistance and has no duty of care for customers. Avoid.
Date of experience: July 16, 2025
CJ
Excellent service by chris and his…
Excellent service by chris and his apprentice. Wait time minimal and advise and onward repair advice spot on.
Date of experience: July 16, 2025
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