Simon was great!
Simon was great, very professional and personable. A credit to the service.
4.6
Excellent
1,000 reviews
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Review summary
RAC Mobile Mechanics is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Richard
Richard - ID 5009 turned up to within a few seconds of the expected time given by the app. He got straight to work and identified the problem. Very professional and informative. He did not carry the battery i needed, but he got the vehicle started so i could drive to local garage.
Great swift service
Great, professional service from George ID: 2376. Very knowledgeable and courteous
Excellent customer service
Excellent customer service
Company details
Information provided by various external sources
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Contact info
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Website
rac.co.uk
All reviews
1,000 total • Write a review
Showing 221 - 230 of 996 reviews
WB
Didn’t fix my car
Didn’t fix my car. Sold me a part that didn’t fit my car and after asking them for my money back was told no. Absolutely disgusting attitude from the call centre. £90 wasted and now definitely cancelling my breakdown cover and going to the AA
Date of experience: July 16, 2025
jb
2nd time ive had to call the rac out…
2nd time ive had to call the rac out due to battery issues.first time i waited 2 hours and they didnt turn up so got fed up waiting and asked a few guys to give us a push,as its a van and bump started it.and yesterday same issues only battery so dead it wouldnt bump start. After 3 hours they finally turned up.its a company policy so i had no choice.(i have never waited any longer than 30 minutes with the aa)
Date of experience: July 16, 2025
PI
Simon id1565 was sent to my breakdown
Simon id1565 was sent to my breakdown. He was very professional and friendly. Can’t fault his manners or advise. Thank you simon
Date of experience: July 16, 2025
MD
Stephen ID 5511 was very good explained to me the problem and manage to tie the cable connection temporarily to be able to drive home.
Stephen ID 5511 was very good explained to me the problem and manage to tie the cable connection temporarily to be able to drive home.
Date of experience: July 16, 2025
V
V
US
I’ve had the worst experience with rac…
I’ve had the worst experience with rac I broke down on the M25 with a colleague with bad epilepsy. They said they’ll pick me up in 40 minutes rang them back another 40 minutes rang them back an hour and 10 minutes. and then when they came, they couldn’t even help and four RAC vans drove past me on the M25 to me. It felt like a shift change where nobody would pick me up because it was at 4 pm. Also RAC driver said that he rang my phone, but he lied absolutely disgusted by RAC and I will be leaving to go AA. Ps I was waiting for 4 1/2 hours last time when I broke down we rang at 6:00 pm. They arrived at 12 midnight disgusting disgusting.
Date of experience: July 16, 2025
jd
Recently had my first call out using RAC
Recently had my first call out using the RAC. We did wait 2 hours for their arrival but we were in the middle of the yorkshire moors, so it is understandable. The patrol was friendly, knowledgeable and explained everything wrong and sent a full report. He offered to get a taxi home and my car would follow about a week or how to try and safely drive it home after he cleared the faults as I wanted to take it to the garage myself. Made it home following his guidance! Thanks Kurtis!! Id 4825
Date of experience: July 16, 2025
DL
Adam was friendly
Adam was friendly, helpful and professional. He helped me a lot.
Date of experience: July 16, 2025
IS
Ian S
US
Excellent response time
Excellent response time, and Brian - ID 1705 - was able to get me back on the road long enough to enable myself to book in for the replacement / repair of the tyre Motability customer. I rang Kwik Fit first and they weren't really interested in my predicament
Date of experience: July 16, 2025
GD
The gentleman attending was communative, encouraging, objective and conversational whilst getting on with the task in hand. It was a pleasure even though I had broken down.
The gentleman attending was communative, encouraging, objective and conversational whilst getting on with the task in hand. It was a pleasure even though I had broken down.
Date of experience: July 16, 2025
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