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    HomeFood & BeveragesPure Pet Food Reviews

    Pure Pet Food

    4.562 out of 5 stars
    4.562 out of 5 stars
    4.6
    |Excellent|1,000 reviews

    TrustScore

    4.6
    4.562 out of 5 stars
    Excellent
    5 out of 5 stars
    833
    4 out of 5 stars
    54
    3 out of 5 stars
    26
    2 out of 5 stars
    16
    1 out of 5 stars
    71
    1,000 reviews in total

    Review summary

    Pure Pet Food is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

    ✨
    Based on reviews, created with AI

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    Featured Reviews

    4/4 slots
    Premium pins are permanent until displaced by newer pinsLearn more
    POPULAR
    5 out of 5 stars
    5/5

    Fussy dog

    Our dog was a fussy eater but absolutely loves her Pure Pet Food. The website is excellent and is very easy to amend ord...

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Excellent customer service

    Excellent customer service, second to none.

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Lucy simply loves her food now

    Lucy simply loves her food now. The variety of it is ideal for dogs that easily get bored of their food. We change them ...

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Good product

    Good product and they are attentive to the customers requirements - both human and pet.

    0
    0
    🔥 High engagement

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    Filter by rating:
    Maren Dallmann
    1 reviews
    5 months ago
    5 out of 5 stars

    My dog loves the food …

    My dog loves the food and it's really helped her recover from her food allergies. The fact that it's dried and only needs water added makes it really easy to take on trips away as well.

    Helpful?
    Hilary Jane Peake
    1 reviews
    5 months ago
    2 out of 5 stars

    Dog didn't like the food at all

    Dog didn't like the food at all, even trying all the info they send for fussy eaters. I bought the sensitive option and have been continuing to feed 3 scoops a day (half his daily amt) and he has now developed really bad diarrhea. Company seems ok but food not a good choice for my dog

    Helpful?
    Teresa Cooney
    1 reviews
    5 months ago
    5 out of 5 stars

    Great diet for my French bulldog

    Great diet for my French bulldog, had stopped licking his paws in shaking his head and scratching his ears, his coat is lovely and soft too.

    Helpful?
    Dylan's Dog Walks
    1 reviews
    5 months ago
    5 out of 5 stars

    Bob’s Health Has Never Been Better

    We have been using Pure Dog Food for over a year now and the health of our ten year old Airedale Terrier, Bob, has never been better. He loves the food and we have tried all the varieties and a wide selection of the treats too, all with great success. Bob is a very happy and healthy dog. The customer service is excellent with the different subscription options and even suggestions as to how to reduce costs, if this is ever an issue. We are very impressed with this company and have recommended to others too.

    Helpful?
    Em
    1 reviews
    5 months ago
    5 out of 5 stars

    Courier Change

    I contacted Pure Pet Food with regards to their upcoming Courier change. The lovely lady I dealt with was very helpful and dealt with my concerns in a helpful and friendly manner. I can now rest assured that my future deliveries will be delivered safely 😁

    Helpful?
    Melissa Tuttle
    1 reviews
    5 months ago
    5 out of 5 stars

    Quick replies from customer service

    Had a few questions before ordering. Replies to emails received within minutes and all questions answered. Great service.

    Helpful?
    Margaret Fellowes
    1 reviews
    5 months ago
    5 out of 5 stars

    Good service

    Good service. My dog loves this food, only problem is, unfortunately it’s to expensive for me, to buy every month..

    Helpful?

    TrustPilot Scam Exposed

    Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

    Read the analysis
    Jaki Gould
    1 reviews
    5 months ago
    4 out of 5 stars

    newcomer to this idea

    I have only just joined, but so far so good. Louis is a bit hesitant, but is gradually coming round to the idea that his food is different and perhaps tasty too!

    Helpful?
    Julie Douglas
    1 reviews
    5 months ago
    5 out of 5 stars

    Customer since 2023

    I have been using this food since October 2023 and I'd never change! My dog has food allergies and is very restricted, she is also fussy! Pure makes her meal times much more enjoyable and she hasn't had a bad tummy since starting on it. She drools for the dental chews and treats which is a big deal for us as all the shop treats have rubbish in them that cause stomach upsets. They have a good selection of flavours she can eat as well. I actually pay less for her food now than I did previously! Great company, brilliant food. Initially I had my deliveries via Evri, which i noticed immediately and called up Pure and they changed it to DPD, never had an issue with deliveries. Id recommend anyone having issues with Evri to just call Pure to change to courier.

    Helpful?
    Georgia Best
    1 reviews
    5 months ago
    5 out of 5 stars

    One of the best nutritional foods for dogs!

    Amazing service from pure pet food, my cockapoo absolutely loves his food😍 The variety of flavours is great! Can see a huge difference already, no more anal gland problems and dry skin! Delivery arrives on time, great that we have an option between couriers this does help, as I know some couriers don’t work as well in different area’s!

    Helpful?
    customer
    1 reviews
    5 months ago
    5 out of 5 stars

    I don't feel any embarrassment in…

    I don't feel any embarrassment in asking questions that may seem trivial a good place to turn for advice

    Helpful?
    MRS EVELEIGH
    1 reviews
    5 months ago
    5 out of 5 stars

    Great food which has really helped…

    Great food which has really helped Maple's tummy issues. Easy to order & store the food. The treats are good too & can be added in with your food order. Good correspondence & updates.

    Helpful?
    Nik Swettenham
    1 reviews
    5 months ago
    5 out of 5 stars

    Great food and so many choices our dog…

    Great food and so many choices our dog was becoming really fussy since switching to Pure never misses a chance for food…

    Helpful?
    Jodie
    1 reviews
    5 months ago
    5 out of 5 stars

    Amazing service

    Excellent service as always and Rachael was so friendly and helpful! Cannot recommend these guys enough!

    Helpful?
    Kp
    1 reviews
    5 months ago
    1 out of 5 stars

    Did not recieve my first order

    Did not recieve my order , was first time to use this company and I'm so dissatisfied, messing around with Evri and their dreadful service is not for me so I cancelled the subscription and got a refund , when it's food we are dealing with it needs to be a reliable source as it would be awful if my dog was already on this food and we got let down with delivery, not good enough service , what a shame , wish it was available in pet stores .

    Helpful?
    Kevin Blakebrough
    1 reviews
    5 months ago
    3 out of 5 stars

    Great ifood for those who can afford it!f only had tiny dog but to feed…

    Great if only had tiny dog but to feed my Lurcher and my Beagle it would be getting on for £100 per month! Shame as food good. Yes Dragons Den liked it but they are millionaires

    Helpful?
    NESSIE ZOLLO
    1 reviews
    5 months ago
    5 out of 5 stars

    One year on and Dotty and Izzy still…

    One year on and Dotty and Izzy still love their Pure Pet Food. As soon as it is put down they woof it down. Not once has Dotty had an upset stomach since changing to pure. Izzy finds it very easy to eat as she has no teeth. In my 60 years of owning dogs in my opinion this is the best dog food ever.

    Helpful?
    Mr James Gowens
    1 reviews
    5 months ago
    5 out of 5 stars

    Easy to store and prep and very much enjoyed

    Super efficient website, easy to navigate with very clear information regarding ingredients and nutritional value. Food arrives well packaged. No offensive smells or textures, very easy to store and prepare and the mix is well received and enjoyed by my choccie lab girl.

    Helpful?
    Kelly
    1 reviews
    5 months ago
    5 out of 5 stars

    Great to find a renal food which our…

    Great to find a renal food which our dog enjoys . Delivered on time and easy instructions. Just wish there were more options for renal food as in treats . Customer service is excellent aswell😁

    Helpful?
    Jules
    1 reviews
    5 months ago
    1 out of 5 stars

    Awful delivery service

    Awful delivery service. Despite assurances all would be sorted with EVRI delivery to another Parcelshop this has not happened. No continuity at the HQ despite online chats promising a delivery last week. No delivery this week- its been returned to supplier. Promised a collection code. Nothing. Dogs now without their PURE food - which was actually good for them. Really disappointed.

    Helpful?
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    Category

    Food & Beverages