CrowdTrust
CategoriesBlog
CrowdTrust

Experience AI-powered reviews and insights about businesses worldwide. Share your experiences and get personalized recommendations tailored to your needs.

About

  • About CrowdTrust
  • Community
  • Careers
  • Press
  • Blog

Support

  • Help Center
  • Guidelines
  • Contact Us
  • FAQs

Legal

  • Privacy Policy
  • Terms of Service
  • Cookie Policy
  • GDPR Compliance

Business

  • CrowdTrust for Business
  • Claim Your Profile
  • CrowdTrust API
  • Partnership

Newsletter

Stay updated with the latest reviews and trends

© 2025 TrustNew, Inc. All rights reserved.

SitemapAccessibility
    HomeFood & BeveragesPure Pet Food Reviews

    Pure Pet Food

    4.562 out of 5 stars
    4.562 out of 5 stars
    4.6
    |Excellent|1,000 reviews

    TrustScore

    4.6
    4.562 out of 5 stars
    Excellent
    5 out of 5 stars
    833
    4 out of 5 stars
    54
    3 out of 5 stars
    26
    2 out of 5 stars
    16
    1 out of 5 stars
    71
    1,000 reviews in total

    Review summary

    Pure Pet Food is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

    ✨
    Based on reviews, created with AI

    People also looked at

    1 / 2

    Webbox Pet Food

    webbox.co.uk

    2.04 out of 5 stars
    2.0 (72)

    Food

    www.food.com

    4.36 out of 5 stars
    4.4 (44)

    Heat Providers

    heatproviders.uk

    4.91 out of 5 stars
    4.9 (11)

    Wellness Pet Food

    wellnesspetfood.com

    2.45 out of 5 stars
    2.5 (11)

    Featured Reviews

    4/4 slots
    Premium pins are permanent until displaced by newer pinsLearn more
    POPULAR
    5 out of 5 stars
    5/5

    Fussy dog

    Our dog was a fussy eater but absolutely loves her Pure Pet Food. The website is excellent and is very easy to amend ord...

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Excellent customer service

    Excellent customer service, second to none.

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Lucy simply loves her food now

    Lucy simply loves her food now. The variety of it is ideal for dogs that easily get bored of their food. We change them ...

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Good product

    Good product and they are attentive to the customers requirements - both human and pet.

    0
    0
    🔥 High engagement

    Want your best reviews featured?

    Premium pins get 15× more visibility and boost customer trust

    Filter by rating:
    Sigrid121 Angelsey
    1 reviews
    5 months ago
    1 out of 5 stars

    I cant see where the nutritional value is

    I canceled my plan straight away after receiving 1 of my dogs orders. This sfuff is gritty, not much of an appetising smell mixed with warm water. I am disappointed, i thought because of the hype of it, this food would be good stuff ! I cant get any money back even though the other plan hasnt arrived. £54 down the drain. I cant tell you not to waste your money i guess you need to try it....

    Helpful?
    STEPHEN
    1 reviews
    5 months ago
    5 out of 5 stars

    It is so easy to prepare Flys meal

    It is so easy to prepare Flys meal, and she really enjoys them and looks forward enthusiastically to them. The Pure Pet food company are very easy to deal with and will help you with delivery if you are constantly on the move as I am on my Narrowboat. Thanks Pure Stephen and Fly.

    Helpful?
    Gareth Pugh
    1 reviews
    5 months ago
    5 out of 5 stars

    Convienient and nutrious

    Love Pure, so easy to use and store, and also knowing you're giving Lilly the best nutrition that she could possibly have. She loves it and her coat, teeth and general health is excellent.

    Helpful?
    Richard Nicholson-Blyth
    1 reviews
    5 months ago
    1 out of 5 stars

    Dangerous algorithms for food quantity

    So at 6months of age pure pet food cut our puppies calories intake without telling us when our pup started loosing weight and our vet told us he needed to be on much more calories as he was pretty thin we spoke with pure and they updated claiming the algorithm shown him needing less as he grows this has happen 3 times now and every weight update his calories are dropped he needs at least 6 to 7 scoops of puppy food a day they drop it to 5 this is a huge drop and weight loss is inevitable again the algorithm is blamed an algorithm apparently created by vets we will not be using this company again as if we followed their advice our dog would be in extreme danger of malnutrition

    Helpful?
    Bex Masters
    1 reviews
    5 months ago
    4 out of 5 stars

    Our dogs love Pure pet food

    Our dogs love Pure pet food. One is really fussy and he gobbles it down. Originally we started Pure because of the ease of storage as we were away in our motorhome for a month and we needed to be able to store the food easily and it’s so easy to make up. The smell when the bags are opened to is a lot nicer than other dog foods we have tried.

    Helpful?
    Nina Sliwa
    1 reviews
    5 months ago
    5 out of 5 stars

    Advert is the first thing that…

    Advert is the first thing that encouraged me to read more about your products. Staff is very friendly, knowledgeable and approach easily. Products do as it say. Minnie’s transition is great. I think I will preserve.

    Helpful?
    Janet
    1 reviews
    5 months ago
    5 out of 5 stars

    My dog has been enjoying this food for over 12 months

    My dog has been enjoying this food for over 12 months now.His sensitive tummy and fussy eating are no longer problems, he thrives on this food.The app is easy to use to manage your orders and we enjoy trying some of the extra treats.What has impressed me recently is the speed that a recent small issue I had was resolved.My order arrived in a damaged box and although the bags of food were still there, the extras I’d ordered were not.I messaged Pure over the weekend and was informed it would be dealt with on the Monday but within minutes my extras had been reordered and an apology received.I believe you can judge the true worth of a company by how they deal with any problems.Excellent service Pure.

    Helpful?

    TrustPilot Scam Exposed

    Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

    Read the analysis
    deola alaran
    1 reviews
    5 months ago
    5 out of 5 stars

    My dog absolutely loves it 🐾🖤

    I don’t normally do reviews but my dog LURVEEEES his PURE pet food and it’s worth a shout out. I make a theatrical opening of the food bag so he can hear it from his high throne in the living room and he comes running to the kitchen. He has learnt now to sit patiently while I prepare his meal; before he would jump up and down and nudge me on your legs which is his language to ‘hurry up’ 🙄 He then ‘inhales’ it 🤣. What is really an amazing result from his Pure pet food is the softness of his coat. I noticed how soft his fur was and easier to brush too. He is generally looking more healthy and the end waste is just right, I can tell it’s going through him and being processed healthily. It’s going to be a lifetime commitment from me. Delivery is really quick and I love the little touch of his food bag having his name on it. The bag is easy to store and preparing his food is really simple. It’s made my life a lot easier seeing that I have a very happy dog 🐕

    Helpful?
    J Ceeney-Bird
    1 reviews
    5 months ago
    1 out of 5 stars

    Be careful

    I'm sure the food suits some dogs really well. Sadly our dog didn't like it. We took up an offer for the food from a friendly and helpful member of staff at a doggy day out. I specifically asked if it was a regular contract I was signing up to and was told "No" I would be asked for the money each time I ordered- this is not true. Pure have just taken £69 from me without asking. Please read all terms and conditions before signing up.

    Helpful?
    Donna Donald
    1 reviews
    5 months ago
    5 out of 5 stars

    Very reliable service and a great…

    Very reliable service and a great product. Communication and customer service excellent. I kept running out of food a few days before the new batch arrives so sent an email to change the delivery date. Got helpful advice about portion size and was sent a free buffer to help tide me over until the next delivery. This got the process back on track.

    Helpful?
    Linda Honey
    1 reviews
    5 months ago
    5 out of 5 stars

    I love this company

    I love this company, you've really changed all three of my dogs health. Their weight is healthy, coats are beautiful and the most exciting thing of all....poops are the best they've ever been! Keep on doing what your doing. With lots of woofs from Bella, Francis and Ziggy 😊

    Helpful?
    MRS KATHLEEN BIDDISS
    1 reviews
    5 months ago
    5 out of 5 stars

    Great food and brilliant customer…

    Great food and brilliant customer service

    Helpful?
    Mr Tony Santuz
    1 reviews
    5 months ago
    5 out of 5 stars

    Excellent service very nice and helpful…

    Excellent service very nice and helpful staff and a great company to deal with

    Helpful?
    Kay Tilley
    1 reviews
    5 months ago
    5 out of 5 stars

    Excellent company

    Excellent company, Molly loves her food if she could put it in her bowl she would Also great customer service who really helped me 5 ⭐

    Helpful?
    Steph Donovan
    1 reviews
    5 months ago
    5 out of 5 stars

    Delivery Problem

    I had a problem with my delivery so gave Pure Pet Food a call and it was dealt with straight away and as it was bank holiday was sent out on a fast delivery.

    Helpful?
    Mrs D Cross
    1 reviews
    5 months ago
    5 out of 5 stars

    A very helpful and understanding…

    A very helpful and understanding company who actually listen to their customers. Our little rescue dog (who is still traumatised after her treatment from previous owners) is settling down nicely with this food. As her teeth have been damaged through poor nutrition when younger she finds this food easy to eat and digest. Her whole digestive system is working much much better and she seems to be a little calmer. She has had a problem with a very painful anal gland issue in the past and I definitely feel that this food will prevent further problems. It's so very easy and convenient to prepare too, and takes up very little room to store. The food looks and smells lovely and the amount of water to mix can be adjusted to individual needs and preferences. I'm happy I found such a lovely friendly company to work with who genuinely care about dogs and their health.

    Helpful?
    Trisha Heed
    1 reviews
    5 months ago
    5 out of 5 stars

    My dog loves this food

    My dog loves this food, she has had no stomach issues since started this food, I highly recommend Pure.

    Helpful?
    Sarah Mitchell
    1 reviews
    5 months ago
    5 out of 5 stars

    Norman loves his meals!

    A really easy way to get the right amount of food delivered to your door every month. My dog loves it and his health has been so much better since being on Pure.

    Helpful?
    matt grinham
    1 reviews
    5 months ago
    3 out of 5 stars

    I find it easy to use but expensive

    I find it easy to use but expensive

    Helpful?
    Mike
    1 reviews
    5 months ago
    1 out of 5 stars

    I beware this company

    I ordered a single pack to see if my chihuahuas like it. I then started to receive a pack every two weeks. This was in spite of canceling my order I’m not impressed

    Helpful?
    Previous31323334353637Next

    The CrowdTrust Experience⭐

    Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

    Take a closer look

    Company information

    Unclaimed profile

    This profile hasn't been claimed by the business owner.

    ⭐
    Our guarantee

    We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.

    Category

    Food & Beverages