Review summary

PSA Finance UK Limited has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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PR

PAUL RICKARDS

5 out of 5 stars
I have been using PSA Financial…

I have been using PSA Financial Services Limited for two years now following a recommendation to seek advice on ameliorating all of my work pensions. Raividas Jay has met with me to undertake a review of my pension plans and the trends for each year as my financial circumstances might change occasionally. The meetings are informal and are geared towards securing the best outcome for me rather than anyone else so is truly independent of other interests which is great. I would highly recommend them as a company and for the support their staff provide.

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DF

DECHATRETTE FREDERIC

1 out of 5 stars
Plus que lamentable refus de stellantis…

Plus que lamentable refus de stellantis de modifier une date de prélèvement pour le crédit voiture prélever le 31 le salaire est virer le 2 ou 3 donc découvert tout les mois 👎 malgré 3 appels et un courrier rien à faire je suspend le prélèvement et saisie le médiateur ce jour

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FP

Fotojope P.

5 out of 5 stars
La experiencia perfecta

La experiencia perfecta, Pascal el vendedor de Carza, muy atento, me ha acompañado en mi primera experiencia con un Peugeot 2008 híbrido automático, de momento la experiencia genial.

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MC

Ma Carmen Baquero

5 out of 5 stars
Todo genial

Lo mejor la atención de Jordi del concesionario Opel de Mataró. Sus explicaciones y seguimiento correctísimo. Acabo de comprar el coche así que espero todo siga bien.

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All reviews

317 total • Write a review

Showing 161 - 170 of 313 reviews
KF

Will never use psa again bad customer…

Will never use psa again bad customer service and doesn’t help customers when they need it

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A

Not even worth one star!!!

Not even worth one star!!! JOKERS JOKERS JOKERS Lying, deceitfully and as for their customer service they are disgraceful. My partner had her lease car picked up with all the relevant documents in the boot of the car. They then tried to charge for missing documents then they said bits of the service history was missing, hang on a minute they said the documents were missing!! They then sent it to two different bailiffs to which it was sent back to them as the bailiffs were in agreement with us. Now it is affecting my partners credit score and we are forced to pay an extra 150 on top of what we agree with that is not warranted. Stay well clear of these absolute cowboys!!!

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S

Excellent service from Mohammed from…

Excellent service from Mohammed from Eden Wycombe. Would recommend you in the future.

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IW

DO NOT USE PSA FINANCE !!!!!!

BE WARNED !!!!!! When the vehicle we had leased was due for collection the Service Record Book was at an employees home address. The employee went home and brought the Service Record Book back with him. By the time he arrived back the person collecting the vehicle had left, so I drove the Manheim Car Auctions in Saltash, Cornwall. Due to Covid restrictions I was not allowed to enter the offices, so I handed the Service Record Book to the Security Guard who said that he would take it to the office immediately. PSA Finance are unjustifiably charging £625 because the Service Record Book was not with the vehicle when they collected it. No wonder PSA Finance have an 89% BAD RATING. WHAT DO THEY SAY? They say I will have to make a complaint to the Financial Ombudsman, as they refuse to cancel the ridiculously high and unreasonable charge. DON'T TOUCH THEM WITH A BARGEPOLE !!! BE WARNED !!!!!!!!!!!!!!!!

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J

Husnayn was very professional and went…

Husnayn was very professional and went through everything with me. I was very impressed!

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M

Awful in every way

Hands down the worst customer service have ever experienced. Different information from different people, hours spent trying to get through to them, a complete lack of understanding and compassion. Continuous errors with their maintenance service, happy to take your money and then not deliver on service. Avoid at all costs and DO NOT lease a Peugeot as this is the company they use

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AL

PSA Please Source Another Loan company

I have recently purchased a new car through a local dealer (they were brilliant). My first payment with PSA wasn't taken despite me emailing them twice no response just a case number, I contacted the salesman at the dealership who tried to contact PSA again no luck. I ended up calling PSA who told me they didn't set up the direct debit in time and I should have received an email yes I did 2 mins into the phone call. I have now received a letter telling me they are going ro take my payment on Monday yes the one I paid on line. I don't think so. When you call the line it states that there workers are still what home, yet when the salesman called he was told that they were shut for dinner seriously everyone working from home goesto dinner at the same time brilliant company.

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WS

Really unhappy with PSA

Really unhappy with PSA . PSA FINANCE did not take my DD out in October 2021. I received txt saying it was there fault and will collect on 15th of Nov 2021. The company also stated this would have no impact on my credit rating . BOOM!!. The first time in 5 yrs credit report shows missed payment. The credit report has dropped 240 points. Tboot a company i have used for 9 nine years faultlessly refused me £90 credit on account. Communication is non existent!!

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LS

Reimburse me please

The car I had the finance was paid up to find out that PSA had not stopped taking money from me. I contacted them and was told that they would pay the money that’s in credit within 5 to 7 working days which was 8 days ago so I contacted PSA again so they could chase this up and was told again to wait another 5 to 7 working days and the money will be refunded back into my account. What is a worry for me is reading all these reviews and people have been waiting over 3 months to get there money and still they are waiting and I’m not going to wait that long or tolerate waiting for months on end

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ER

UPDATE 03/11/21 : I WILL NEVER FINANCE A CAR THROUGH PSA FINANCE UK LIMITED AGAIN

Update to my review of the 26th October 2021 ! NOTHING!!!!!!!!!!!! But then again did I really expect PSA to take any notice of my review - did I really expect the staff at PSA to pass my refund query onto the "correct department" as stated he would do on my last phone call - did I really expect PSA to refund me in full within a week - having ‘only’ waited 3 months already NO ! NO ! NO ! So I guess I'm not surprised but will keep on trying - and waiting - and making follow up phone calls EMMA R

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