Review summary

Private Internet Access receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

A
Reliable service with excellent OS support

Zero problems and even has a client for my Pi.

Always spot on with their locations and…

Always spot on with their locations and obfuscation's. The only wish I had was for better tunnels when torrenting. This is still a 5 star service though.

Everything as advertised is provided

Everything as advertised is provided. A good service with on hand advice readily available.

JD
GREAT SERVICE AND PRODUCT !!!!

GREAT SERVICE AND PRODUCT !!!!

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All reviews

1,000 total • Write a review

Showing 101 - 110 of 996 reviews
TB
1 out of 5 stars

pay automatically without using

Unfortunately, only new customers are lured... later you pay twice as much... it didn't work either and it is automatically extended without being informed beforehand. Once it's booked, you don't get it back. The support does not respond. leider werden nur Neukunden gelockt... später zahlt man das Doppelte... es hat auch nicht funktioniert und es wird automatisch verlängert, ohne zuvor informiert zu werden. Wenn es dann gebucht ist, erhält man es nicht zurück. Der Support reagiert nicht.

Date of experience: May 6, 2025

BJ
5 out of 5 stars

I still think this is the best vpn…

I still think this is the best vpn around.

Date of experience: May 5, 2025

L
5 out of 5 stars

srry please translate it from German in…

srry please translate it from German in English Also ich nutze es da mein Router kein NAT typ 2 hat sondern NAT typ 3 und ich hier mittels port forwarding einen NAT typ 2 simulieren kann

Date of experience: May 4, 2025

TC
5 out of 5 stars

Average Linux User

I use Linux. Unlike other VPN services that I've previously used, PIA's client for Linux is simple, stable, and (most importantly!) reliable. 5/5 - I'm truly satisfied.

Date of experience: May 2, 2025

PO
1 out of 5 stars

PIA Nightmare setup, no refunds or phone support. Cost higher than quoted

I attempted to set up PIA and it was nightmare, going round and round in circles, with essential aspects impossible to find even via site map. Everything goes back to sales, surveys or monitoring you, over and over. It was advertised as £10.99 for 1 month with refunds possible. They took £15.99 and then said that PayPal refunds were impossible, which a child can do. Location keeps being asked and in different terms or impossible to line up. There is no phone support.

Date of experience: May 1, 2025

GG
5 out of 5 stars

I have never had any connection…

I have never had any connection problems and the streaming is excellent, perfect for my needs anyway. jsut feel safe knowing this is running in the background.

Date of experience: May 1, 2025

K
5 out of 5 stars

At ease...

Enjoying the feeling of knowing my privacy is protected!

Date of experience: April 30, 2025

PV
1 out of 5 stars

signed up on 23.04.25 worked for one day

Signed up on 23.04.25 for VPN service, it worked only for one day then was blocked. Spent 1hr 40 min trying to resolve issue with support. It was escalated to an engineer. Still no response by day 8 today 30.04.25 and I wasted time chasing several times. Now have to wait up to 10 days for a refund .So much hassle.

Date of experience: April 30, 2025

JO
5 out of 5 stars

I have been with them for about 5 years…

I have been with them for about 5 years and they have not let me down.

Date of experience: April 28, 2025

TM
5 out of 5 stars

I use the .exe for Windows and the…

I use the .exe for Windows and the Chrome and Firefox extensions most often. I can choosemany different Geo locations. The split tunnel works well when I have other things that need to know my local IP.

Date of experience: April 24, 2025

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