Princess Cruises
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Don't book with Princess Cruises
Firstly they tried to rip me off for $100 of my on board spend. I paid for a clear view balcony cabin, £3200 for 14 night cruise on Sky Princess. I preselected my stateroom, choose C311 on deck 10. On entering the room I was greeted by a stain approx 3ft long just outside the bathroom. It looked for all the world this stain was either from vomit or feaces. There was a constant banging noise coming from the wall next to the bed, it was constant 24/7, Not only could you hear this loud banging, you could feel it if you placed your hand on the wall. I had heard other passengers with the same complaint, they could not move anyone as the ship was at full occupancy. When I complained to customer services the person admitted that they had this problem with a number of rooms onboard. He also confirmed the ship was scheduled to go in to dry dock in Netherlands 5 days after the cruise to sort out this problem and a number of other issues with the ship, even though this ship is only 4 years old. Allegedly there was over a a thousand contractors due to work on the ship whilst it was in dry dock for 16 days. Not what would be expected for such a young ship that had less use than normal due to COVID. Princess were happy to take customers money and give them rooms that were clearly not up to standard. There was also a shortage of staff in restaurants and bars that resulted in long wait times to be served. They also started running out of a lot of basic food and drink, probably because the had run the ship down due to its impending period in dry dock. Princess has currently offered me future cruise credit of £250 as compensation which equates to about 8% of what I paid for the cruise. I have told them to reconsider if they expect to book with them again. I am also considering compensation through the courts for a cruise/ holiday that clearly did meet the standards I expected and paid for. I will be using NCL, Royal Caribbean and Celebrity cruises in future !