Jessica Gibson was very quick and…
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
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Based on reviews, created with AISee what reviewers are saying
…Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistance…
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
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Contact info
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Website
primepm.co.uk
All reviews
999 total • Write a review
Showing 951 - 960 of 995 reviews
PG
Great efficient service from Michelle…
Great efficient service from Michelle at accounts! Very friendly and very helpful! thank you
Date of experience: September 1, 2022
bw
During a hectic period during the sale…
During a hectic period during the sale of our property James Batman of Prime stepped up to the plate and helped get over the line with our sale. James dealt with a difficult issue very professionally keeping us informed and resolved the issue by chasing and managing contractors on our behalf. Thanks James.
Date of experience: August 31, 2022
BW
Always prompt
As always, PPM are brilliant with their organisation and prompt responses. Thanks to Jason Gouveia in accounts for being on top of and keeping me up to date on my account and balance. Baz Williamson.
Date of experience: August 31, 2022
AL
Late payment settled with ease
My letting agent usually deals with paying the service charge for my flat that's being rented, however, I found out very late that due to the service charge being a lot higher than usual, the agent had not paid it, and it was now very overdue. By the time I paid it, a late fee should have been added, but after emailing Jason Gouveia, Account Manager at Prime Property, to let him know of my situation and reason for late payment. He replied quickly to advise me that payment had been settled and my account was up-to-date. No late fee charged. I'm very happy with the quick response and his understanding in this situation.
Date of experience: August 31, 2022
EW
Lena looks after our building so well
Lena looks after our building so well, I couldn’t recommend Prime Property more. It’s not easy to look after these old Victorian mansions, there is always something going wrong and Lena has just been so responsive, dealing with issues ranging from water ingress to fire safety in a super timely fashion. She maintains the building well and we feel that as this goes on, we will have less issues in the future. Lena is great with numbers and produced a very good budget and board of directors pack. I know I can speak for my neighbours when we say that we all hope she will be looking after our building for a long time.
Date of experience: August 30, 2022
E
Emily
US
The water in my property went down and…
The water in my property went down and Kellan was very helpful dealing with the issue directly with Thames Water, in out of office hours too. He was very communicative and kept me up to date on the progress of the repairs being taken out by Thames Water,
Date of experience: August 29, 2022
L
Lyssia
US
Very helpful service at Prime Property
Cyrillia at Prime Property has been amazingly helpful and always available for any question. We have had two queries recently and both were solved in a friendly and efficient way, within 24 hours. Thank you for always being helpful
Date of experience: August 26, 2022
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