Jessica Gibson was very quick andβ¦
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
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Based on reviews, created with AISee what reviewers are saying
β¦Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistanceβ¦
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
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Contact info
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Website
primepm.co.uk
All reviews
999 total β’ Write a review
Showing 961 - 970 of 995 reviews
GR
Any easy refund.
Having sold my flat recently and had it sail through slowly but surely, I was tidying up paperwork and spotted that somehow the last service charge payment had not been credited from before the sale. This resulted in a double payment. First contact with Prime was with Michelle Yates who was really kind and efficient and recognised there was an issue straight away. She put me in touch with Jason Gouveia in the accounts team. Between the two of them, they quickly helped me get a refund of the overpayment. No hassle, no fuss, just straight forward politeness and efficiency, which is what any company dealing with the public should be striving to be. Thanks, both of you. Much appreciated.
Date of experience: August 25, 2022
EG
Jason Gouveia and the account dept
Jason Gouveia and the account dept have been truly magnificent in dealing with all my requests re keeping me up to date about the flat sale and my balance. A 5 star man and a 5 star service
Date of experience: August 23, 2022
RA
Exceptional service!
Wow wow wow! Where do I begin? Gamze has been an amazing building manager with exceptional communication skills. She is super punctual and responsive and always listens to our specific needs and requirements. I'm so glad that we have had such an exceptional and outstanding individual managing this building. Someone please give her a pay rise because she needs to get recognised for her amazing work!
Date of experience: August 22, 2022
D
Dorrie
US
Hannah is a great Property Manager
Hannah has been really helpful and responsive since taking on the role of managing our property. She is always quick to reply to emails and is always friendly. Overall, Iβm really happy that Hannah is our property manager and I think she does a great job.
Date of experience: August 22, 2022
MB
Hannah Grey at Prime
I found Hannah very conscientious, very quick to respond to sort any problems.
Date of experience: August 22, 2022
C
Customer
US
Great Work by Aisha Hoskins (Prime)
Have received excellent service from Aisha Hoskins, the property manager for my building. She answers emails promptly, is quick to address anything that needs attention and is happy to make herself available over the phone.
Date of experience: August 22, 2022
J
Jer
US
Major improvements since Hannah joined
Our experience with Prime has been lackadaisical at best over 5+ years, but since Hannah took over the management of our building there has been a discernible improvement in (i) promptness of responses to issues/queries, (ii) general availability and quality of service, and (iii) taking ownership over reported issues. There is still room for development in terms of running down reported issues to ensure that these are rectified completely and exhaustively (e.g. cleanliness and regularity of cleaning of communal areas, frequency of bin room emptying), without the need for follow-ups by flat owners. Hannah has been an overall asset to the management of our property - she understands and empathises with our needs, and gets things done. As this is a review for Prime holistically, rather than Hannah as an individual (who has a fantastic work ethic), I believe this rating to be a completely substantiated, fair and balanced one.
Date of experience: August 22, 2022
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