Jessica Gibson was very quick and…
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
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Based on reviews, created with AISee what reviewers are saying
…Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistance…
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
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Contact info
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Website
primepm.co.uk
All reviews
999 total • Write a review
Showing 671 - 680 of 995 reviews
HM
Thank you Natalie!
We moved into new build property just over a year ago and prime were appointed the management company for our building. At first they were all good and the service charge was reasonable. But then within a year they changed our building manager three or four times! Nothing was getting done properly for the service charge that we were paying and then after a year they increased the service charge price by 20% for what?! Charging us for nothing! And they demand us to pay 3 months in advance! We have to email them like a million times before we get a response and to get someone fixed god knows when! Our outside car park and communal path lights have been off for a week now and they have not fixed it! Have emailed them few times. No one feels safe walking outside as it is pitch black at night! Why are Prime so bad at managing?! Absolutely disgusting level of service! Update: Natalie Peck (our building manager) rang me and was very nice and understanding. She is dealing with all the issues. Lights are fixed! And she assured me that she is dealing with all the problems that our building has. Thank you Natalie.
Date of experience: August 4, 2023
KP
Helped by Emily Forbes
I was helped by Emily Forbes who was extremely helpful in getting a park question/query I had solved for me. She had to contact a third party for me which she did quickly and efficiently. She came back to me very quickly with all the relevant details and I couldn’t have asked for better service.
Date of experience: August 2, 2023
BD
Attentive service with follow up
Fast and attentive service by Emily Forbes. She followed up when a job from one of the engineers wasn't completed properly and made sure to ensure the work was finished and followed up with me also to check. Lovely and efficient service!
Date of experience: July 31, 2023
MF
Established comunication for solving service charge issues
I had very good experience dealing with Prime Property. All work and contact was done with Samatha Hook of the Accounting Administration office, in a very friendly and professional way. Open mind to listen and ready to help. Problem solved for the Service Charge due. Please continuo like that. Thank you. Mssimo
Date of experience: July 28, 2023
BL
At last we have a management company…
At last we have a management company that works for the leaseholders. It does what it promises to do and we don't have to prompt them. They know what needs doing and when. Very professional and approachable. Good systems. For the last 10 years we have had 3 different management companies Prime has shown us how atrocious the other companies were.
Date of experience: July 27, 2023
BH
Sale of an apartment managed by Prime
We are in the process of selling an apartment in a block of flats managed by Prime Property & Liam Butcher in particular. There have been a lot of solicitor questions & Liam's responsiveness has been brilliant & assisted in progressing the sale. We are very appreciative.
Date of experience: July 27, 2023
CA
Friendly, helpful and transparent!
Prime in particular Rosie Glen and Kasey Beckinsale have been fantastic to work with. They are quick and efficient at responding to questions and always break information down clearly and transparently. My building has recently gone through the right to manage process with Prime (which was successful). Throughout the process everything has been clearly mapped out. Working through singing documents was simple and easy. Couldn’t fault the experience.
Date of experience: July 26, 2023
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