Jessica Gibson was very quick and…
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
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Based on reviews, created with AISee what reviewers are saying
…Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistance…
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
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Contact info
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Website
primepm.co.uk
All reviews
999 total • Write a review
Showing 151 - 160 of 995 reviews
HT
Anna played a key role in the sale of a…
Anna played a key role in the sale of a Lease for a Property managed by Prime. The deal had ground to a halt and she brought it back on track clarifying critical insurance policy details to the relevant Lenders and Solicitors to complete before Stamp Duty increases (and mitigating £10k in stamp duty)
Date of experience: February 19, 2025
MJ
I have received considerable assistance…
I have received considerable assistance from Fiona Minnett, Junior Property Manager at PPM, in chasing Loss Adjusters to accelerate the process of agreeing to settle an insurance claim, which has now happened. She also was able to integrate, proactively, the appointed refurbishment Contractor, simultaneously with the pursuit of the Loss Adjuster, to ensure the programme of works flow is now likely to be also accelerated. Her telephone manner with me was responsive, courteous and confident, constantly keeping me 'in the loop'.
Date of experience: February 19, 2025
LI
Gilly Hollis responds quickly and…
Gilly Hollis responds quickly and effectively resolves maintenance issues when they arise
Date of experience: February 19, 2025
SR
Lacking in skilled staff and very…
Lacking in skilled staff and very expensive for the service provided. Now planning to work 4 day weeks so watch the costs rise and the efficiency dip. Couldn't recommend.
Date of experience: February 18, 2025
M
Michael
US
Anna Nicolau
Anna Nicolau has gone out of her way to try and sort an incredibly complex situation out. Not only did she take it very personally to try and accomplish a solution - Anna actually helped solve it ! Anna put her own personal time into helping me - working out of hours and always in a polite fashion. I am very grateful to her - thank you
Date of experience: February 16, 2025
ac
Anna Nicolaou, Legal
Today I have had the pleasure of talking to Anna Nicolaou in Primes Conveyancing team. She was extremely polite and helpful, she followed through on resolving my issue. We were trying to exchange contracts later this week on my flat and was holding off for responses back from the conveyancing team. She was very proactive and answered all of the points outstanding, I couldn't be happier at the outcome.
Date of experience: February 12, 2025
TL
A big thank you to Nicky Mckirdy
A big thank you to Nicky Mckirdy, account manager at Prime property management for sorting out the refund that was due to us from SSE ... I can confirm the money has been received. Every company needs a diligent angel like Nicky in their accounts department. She deserves 5 stars and, if I were her manager I would put her name forward for nomination as employee of the year. Therese Leignel
Date of experience: February 12, 2025
KM
Quick response
Had a parking problem in a development that Prime manage and Charlie Carter was very quick and responsive to sort it out. Prime is definitely much better than the previous managing agents who could not have cared less about the leaseholders or the development.
Date of experience: February 11, 2025
AB
Gilly has been working on the…
Gilly has been working on the management side of where we currently rent our offices in kings road Brentwood and gives a fantastic service. Nothing is ever too much trouble for her to look after. thank you Andy
Date of experience: February 11, 2025
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