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A big thank you to Nicky Mckirdy, account manager at Prime property management for sorting out the refund that was due to us from SSE ... I can confirm the money has been received. Every company needs a diligent angel like Nicky in their accounts department. She deserves 5 stars and, if I were her manager I would put her name forward for nomination as employee of the year. Therese Leignel
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re energy ombudsman. After spending 1 year trying to resolve the issue we have had with regards to our SSE account I'm disappointed we've achieved nothing. KB recommended recommend I should call SSE which is what I've done and even that leads nowhere because, after the call, I round up what has been discussed in a precis but SSE never replies. In other words this is a catch 22 situation. What do you expect me/us to do? Are you not part of the FCA? Should I contact FCA or the LSB. There is also BBC watchdog? The Financial Conduct Authority (FCA) regulates the Financial Ombudsman Service. The Legal Services Board (LSB) regulates the Legal Ombudsman, and the Parliamentary and Health Service Ombudsman is accountable to Parliament. I'm complaining about an electricity provider that owes us more than £1000 but has not confirmed this in writing. We are now with EDF charging about £20 for 3 lightbulbs and that is fair but SSE is still charging us an horrendous amount for an account that should not even exist! We need a resolution that is fair and honest. This should be our right as consumer. Yet all you say is "Unfortunately, due the ongoing issues caused by the implementation of their new billing system, they are very behind in responding to correspondence, which is unfortunately leading to more delays in getting queries resolved. You may be better speaking with them on the phone." In other words the energy ombudsman and here you are asking me to contact them .... leaving me the consumer in the dark. Are you not set up in order to help and protect the consumer? I'm dumfounded as I now realise you have no power to stand up on the consumer's behalf. Therese Leignel
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Simply appalling. Staff whose English is POOR and threatens to put the phone down because he/she does not understand so he/she claimed I was shouting. How bad can it get ..... There used to be a time when customers were respected .... obviously not any more!