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HomePower Play Reviews
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Power Play Reviews

3.0166666666666666 out of 5 stars
3.0166666666666666 out of 5 stars
3.0
|Average|60 reviews

TrustScore

3.0
3.0166666666666666 out of 5 stars
Average
5 out of 5 stars
27
4 out of 5 stars
3
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
27
60 reviews in total

Review summary

Power Play receives mixed feedback from users, reflecting both positive experiences and significant frustrations. Many customers appreciate the excellent chat support and quick withdrawal times, highlighting the site's user-friendly service and attractive bonuses. However, a substantial number of reviewers express dissatisfaction, citing issues such as inaccurate information for live betting, blocked withdrawals, and unresponsive customer support regarding promotions. Complaints about the site's reliability and claims of being rigged are prevalent, leading some to label it as a scam. While some users find the gaming experience enjoyable, the negative reviews underscore serious concerns about customer treatment and financial transactions. Overall, the sentiment is divided, with many users feeling wary of the service.

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Based on reviews, created with AI

See what reviewers are saying

David Bautista
David BautistaFeatured

A week ago

1 out of 5 stars

TERRIBLE....STAY CLEAR!

TERRIBLE....STAY CLEAR! Sub par customer service, won't take accountability, site always has issues and errors. BetRivers, FanDuel and a few more all much better!

Carson Horak
Carson HorakFeatured

A week ago

5 out of 5 stars

Great Customer Service

Great customer service help to navigate my intro to the site

Rya
RyaFeatured

A week ago

1 out of 5 stars

Worst site ever I never seen before…

Worst site ever I never seen before this kind of site never win nothing from this site they’re scammers they don’t let you win guys never join in this site

Yousif Jabbar
Yousif JabbarFeatured

A week ago

1 out of 5 stars

Withdrawal Blocked After Verification

I am extremely disappointed with how PowerPlay Casino conducts business. I completed the full verification process and submitted all requested documents. Despite this, my withdrawals have been delaye... See more

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Joann Amond
Joann Amond
1 reviews
3 months ago
5 out of 5 stars

Anyone know why the website is down

I love power play I normally get withdrawed within an hour or less never had any problems except does anyone know by the website is down right now thank you

Helpful?
Kevin Thomas
Kevin Thomas
1 reviews
3 months ago
5 out of 5 stars

PowerPlay casino has always been a…

PowerPlay casino has always been a trustworthy casino that I’ve used their support is really quick and very helpful 24 hours a day. I just wish they had a bigger selection of games, but other than that the payouts are really fast and I’ve never had a problem receiving a withdrawal or

Helpful?
Patrick Gillespie
Patrick Gillespie
1 reviews
3 months ago
5 out of 5 stars

Excellent Job

Excellent Job, if they were chat bots they sure fooled me. Great personal human touch.

Helpful?
Dixie Burnouf
Dixie Burnouf
1 reviews
3 months ago
5 out of 5 stars

Just Plain Excellent

Excellent bonuses. Excellent game selection. Excellent customer care. Excellent and easy withdrawal times. Excellent site all around.

Helpful?
Uncle Marty
Uncle Marty
1 reviews
3 months ago
5 out of 5 stars

The customer service has been…

The customer service has been exceptional. Any situation I have had has been resolved promptly and politely. They go above and beyond any of the other online casinos customer service!!

Helpful?
Joe Garneau
Joe Garneau
1 reviews
3 months ago
1 out of 5 stars

void my moneyline bet on tennis because…

void my moneyline bet on tennis because the other player retired during the second set . avoid this book

Helpful?
Ken Baker
Ken Baker
1 reviews
3 months ago
5 out of 5 stars

Amazing staff who see things from our…

Amazing staff who see things from our point

Helpful?

TrustPilot Scam Exposed

Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

Read the analysis
Fausto C.
Fausto C.
1 reviews
3 months ago
1 out of 5 stars

Delayed withdrawal - WARNING!

I deposited over $1,500 into my account without any issue—the amount was immediately withdrawn from my bank account, and no verification was requested prior to the deposit. If verification were genuinely required to prevent money laundering or fraud, it should have been prompted before accepting funds. Despite this, I was able to play freely without restriction until I won $3,000 from my initial deposit and attempted to withdraw my balance of $4,500. At that point, I was subjected to unnecessary delays and confusing instructions. The verification process has been inconsistent and poorly communicated. I was initially told to refer to the verification page, which only listed “source of funds” as the required document type and specified that uploads must be image files (JPEG, PNG, etc.). However, customer support then informed me that the documents must be in PDF format. After contacting multiple support agents, I finally received a separate email with an entirely different list of required documents—which I promptly submitted. It has now been over a week, and I have yet to receive any update from the designated department or have my withdrawal processed. This experience has been highly disappointing and unprofessional. Withdrawing customer funds should not involve such unnecessary complications and delays. I strongly urge immediate review and action on my case, and I believe the AGCO should be notified of these unreasonable practices and the delay in releasing customer funds.

Helpful?
Cameron Fullerton
Cameron Fullerton
1 reviews
3 months ago
1 out of 5 stars

Avoid

They banned me from promotions and bonuses and won't tell me why. Customer support does not help

Helpful?
Jurie Grandez
Jurie Grandez
1 reviews
4 months ago
1 out of 5 stars

Do Not Play Here

Do Not Play Here! This SITE is a MONEY PIT. Their promotions of 1st 2nd 3rd 4th means: 1st deposit : LOSS 2nd deposit : LOSS HUNDREDS 3rd deposit : LOSS THOUSANDS 4th deposit : BROKE 5th deposit : HOMELESS So if you want to be Homeless in a week or maybe even shorter, then go ahead and Play here! Update : So where is your email after posting this review? You said you’ve asked for my email and reach me out? Lol. If you lie on your reply at players reviews, It only means one thing. You do not care about any of your players concern and you only want their MONEY! Nothing else!

Helpful?
Kam So
Kam So
1 reviews
4 months ago
1 out of 5 stars

Not a great experience

I was sent an email by Power Play to write a review. It's a nice site, but I was factored pretty quickly and they keep sending me promos that I'm not available to get. I would say stay away from this site, but being factored, Power Play will make you stay away all by themselves. I also find the site slow to maneuver. It's kind of annoying.

Helpful?
Deepak Sharma
Deepak Sharma
1 reviews
4 months ago
1 out of 5 stars

Avoid this Casino at all costs

Avoid this Casino at all costs. Terrible experience trying to get my winnings withdrawn. 10 rejections before they paid out. Support team has no idea what to do. I do not want to provide my email address to you. I have already closed my account. There is nothing I need further assistance with. I will be avoiding any further communication with your company. Good Luck.

Helpful?
Name
Name
1 reviews
5 months ago
1 out of 5 stars

While playing a live casino game

While playing a live casino game, the game broke during a double bonus. No one reached out to me. I had to chase down customer support to ask for my winnings. I’m got small winnings. Didint get to see my wining s. And compensation was poor. I did not see my bonus take place, I’m just suppose to trust their word on the bonus.

Helpful?
NANCY GAUVIN
NANCY GAUVIN
1 reviews
5 months ago
5 out of 5 stars

J'adore ce casino par son design et par…

J'adore ce casino par son design et par son choix vaste de jeux de casino et pour les paris sportifs c'est très facile de comprendre car certains casinos qui sont très difficile à parier et les retraits d'argent est très rapide je conseille ce casino

Helpful?
breezy
breezy
1 reviews
5 months ago
5 out of 5 stars

winning

winning, and how fast the withdraw is and the customer servise was outstanding you guys are looking out for my best intrestand even tho im not a VIP you guys always make me feel like i am so thankyou

Helpful?
kaniisha
kaniisha
1 reviews
5 months ago
5 out of 5 stars

Absolutely love how fast the…

Absolutely love how fast the withdrawals are now. I get my money within seconds and there is majority of games to choose from , top it off they give out holiday bonuses and birthday bonuses!!!!

Helpful?
Angelo Lozito
Angelo Lozito
1 reviews
5 months ago
1 out of 5 stars

AVOID

Informations for live betting in inaccurate fooling players AVOID

Helpful?
MAHDI ATITALLAH
MAHDI ATITALLAH
1 reviews
5 months ago
5 out of 5 stars

Ser ice exceptionnels

J'ai joué dans plus de 100 site de paris et casino mais ce site m'a vraiment surpris . Service client exceptionnel Retrait turbo extra rapide s'a pris 15mn pour un retrait. Je vous courage et continuez votre beau travaille

Helpful?
Josh S
Josh S
1 reviews
5 months ago
5 out of 5 stars

Great customer service

Great customer service, fast and courteous

Helpful?
radd
radd
1 reviews
6 months ago
5 out of 5 stars

always fun and exciting

how it makes you want to keep on going sometime you get down to a low balance and out of no where you hit one spin and win

Helpful?
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About Power Play

Power Play is a Canadian online gaming platform that offers a variety of betting options, including sports betting and casino games. Catering primarily to Canadian players, the company provides a user-friendly interface for engaging in real money gaming, with a focus on clarity and control in transactions. Power Play is fully licensed and adheres to Canadian regulations, ensuring a safe and compliant betting experience. The platform features a range of promotional offers, such as welcome bonuses for new users, and supports local payment methods to enhance convenience for its customers. With a commitment to providing responsive customer support, Power Play ensures that players receive assistance from knowledgeable representatives, fostering an environment where users can play smart and stay in control.

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