Power Play
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Delayed withdrawal - WARNING!
I deposited over $1,500 into my account without any issue—the amount was immediately withdrawn from my bank account, and no verification was requested prior to the deposit. If verification were genuinely required to prevent money laundering or fraud, it should have been prompted before accepting funds. Despite this, I was able to play freely without restriction until I won $3,000 from my initial deposit and attempted to withdraw my balance of $4,500. At that point, I was subjected to unnecessary delays and confusing instructions. The verification process has been inconsistent and poorly communicated. I was initially told to refer to the verification page, which only listed “source of funds” as the required document type and specified that uploads must be image files (JPEG, PNG, etc.). However, customer support then informed me that the documents must be in PDF format. After contacting multiple support agents, I finally received a separate email with an entirely different list of required documents—which I promptly submitted. It has now been over a week, and I have yet to receive any update from the designated department or have my withdrawal processed. This experience has been highly disappointing and unprofessional. Withdrawing customer funds should not involve such unnecessary complications and delays. I strongly urge immediate review and action on my case, and I believe the AGCO should be notified of these unreasonable practices and the delay in releasing customer funds.