Postoffice has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Just been to drop off a package at the Post Office in the Horsefair, Kidderminster. And the staff were absolutely vile! So pointlessly rude and unhelpful! We will be taking our custom elsewhere in future. If I could give 0 stars I would. Vile people.
We had a great postman last year, and then he retired, gone to pot since, I have not had any mail for weeks unless it was a parcel, they deliver at random times as well. I often get mail that is intended for someone else! This time I chaised the postman down and gave him the letter back that he had posted through my door. I’m expecting some important stuff as well! Bedford is the town and MK41 is the area
I want to express how wonderfully I was treated at Calhoun Ky post office. I needed a passport and didn’t know how to go about it. Dawn helped me on two different occasions. Dawn was very patient and helped me to get documents I needed as I didn’t know how to use the internet very well. She was very informative, wrote down contact numbers for me. Helped me to understand why I needed these documents. I am grateful to her. Please give her a raise, she is worth it!!!
Do not bank with the post office unless you never want to see your money again. It is impossible to transfer or withdraw your money. My husband has just spent the last 3 1/2 hours on the phone and online trying to transfer his money. We have just sent our third email regarding it and still no response.
No description available yet.
Website
postoffice.co.uk1,000 total • Write a review
Sent two birthday cards same size at same time. One delivered, one had to pay extra. The price to post is ridiculous now. Not sending anything first class ever again. And won't send much of anything.
recently had a parcel dropped off for collection, marked as delivered and then when i went to collect it, gone... like it never existed. Like your one purpose as a business is the handling of mail and cant even do that !
I have recently had two very bad experiences in Post Offices attached to shops. One attached to the Spar shop in Calver, Derbyshire (Whites). The person on the Post Office counter told me that any cards I posted to Germany and Malta would not arrive for Christmas - the date was the 2nd December !! I have posted cards to these countries for decades, I have never been told to not bother posting them before! I kept the ones for Malta back, but sent the one to Germany. I have a feeling she put a second class stamp on this card, but I cant prove that. She also told me my USA card wouldnt arrive for Christmas either, also appeared to put a second class stamp on. I have since checked this information and found it to be incorrect, I could have posted the cards, they will get there. I cant believe I trusted this person and now have not sent cards to my family and suspect my other cards will not arrive because she put too low postage on them. Why should I be checking her work? Why does this shop bother to have a post office? They just dont care!! The other Post Office was at Park Head, Sheffield. I sent a small package to Malta, in September. It cost me £15, I didnt question what he did with it, I should have, because he didnt attach a customs document. As a result the package is stuck at the customs office in Malta, they wont release it until a customs document is taken there. Royal Mail wont refund me because according to them it is delivered, they also say what the Post Office did is no concern of theirs. Another example of incompetence at post office counters in shops where the duty to supply a good service is just not there. I am furious and can do nothing.
Local post office serving a council estate - Cottingley Vale, Leeds. This is a pharmacy which also operates as a post office. Over the years there have been several problems with its post office service. The post box was blocked during the covid pandemic and has never been unblocked. The counter service will close in January. In the meantime the staff have effectively withdrawn all postal services by refusing to process parcel deliveries. A sign on the weighing scales states the scales are out of order and the employee I spoke to said the scales would not be repaired before January. Meaning all Christmas parcel post cannot be sent from the local post office. I am sure the scales could easily be replaced but the staff can't be bothered to deal with the Christmas parcel post. The service should be nationalised again. It's become a sick joke.
Went to local village PO counter yesterday to post a present to friends who live near Alford in Aberdeenshire. I knew it would be expensive i.e. not much change from £20. But then i was told…with that post code…. There is no guarantee of delivery OR of contents! I asked the man to repeat what he’d said. I had heard correctly? Recipients post code is 2 to 3 miles outside of Alford (25ish miles west of Aberdeen) a farm community just off a normal highway… with 4 houses. Not in the islands nor a remote mountain. I left the PO with my parcel. Contacted DPD, they’ll collected the parcel today, and it’s fully guaranteed for delivery and contents and cheaper than PO on a 2 day collect / delivery cycle. I’ve told the recipients it’s enroute. My experience says it all…. No wonder we all support Sir Alan bates!!
It's Monday 9 Dec and item not arrived. I call PO and they said after 10 days we cannot do anything but you can make a claim. That's not the point. All other gifts arrived except my grandsons 4th birthday gift. Very odd. I know it's Xmas and someone desperate for gifts for their family so they are covering for their staff. My family was waiting for it but no one rang the door bell only later found the little red slip. The PO encourages us to use their services and we hand over our packages trusting them to deliver safely.
Extremely Frustrating Experience with Capital One from 50 days Dear Capital One Customer Service Team, I am writing to formally escalate my concerns regarding the recent issues I have experienced with my balance transfer attempts involving my Capital One (Post Office MasterCard) account. Background First Balance Transfer – October 2024: On 24th October 2024, I initiated a balance transfer of £742.78 from my HSBC card to my Capital One card. The transfer was reversed without any communication or notification from Capital One. Despite the reversal, Capital One failed to notify me of the transaction failure or provide reasons, leaving me unaware of the issue. Second Balance Transfer – November 2024: On 26th November 2024, I initiated another balance transfer for the same Capital One card. As of 4th December 2024, the balance transfer still appears as "pending" in my Capital One account, despite HSBC confirming that the transaction was successful. Due to these issues, I had to spend an entire day contacting both HSBC and Capital One customer service multiple times to resolve the problem. Below is a summary of the calls made on 4th December 2024: To Capital One: 7:21 AM for 4 minutes 10:00 AM for 27 minutes 11:23 AM for 26 minutes 12:38 PM for 57 minutes To HSBC: 8:01 AM for 3 minutes 8:05 AM for 8 minutes 8:34 AM for 2 minutes 8:41 AM for 4 minutes 8:48 AM for 2 minutes 10:37 AM for 40 minutes 11:52 AM for 41 minutes 1:49 PM for 26 minutes 2:53 PM for 10 minutes 3:08 PM for 2 minutes 3:45 PM for 2 minutes 4:12 PM for 1 minute 4:19 PM for 31 minutes This does not include the additional calls my husband made to assist with resolving the matter, nor the stress and disruption to our work and vacation. Key Concerns Lack of Communication: Why was I not notified when the October balance transfer failed? Why was no reason provided for the failure? If transaction issues occurred due to Capital One’s systems, it is your responsibility to inform customers. For the November transfer, there has been no proactive communication from Capital One regarding the delay in processing the funds. Delays in Processing: The second balance transfer has been pending for over 8 days. Capital One’s systems have not credited the funds, despite HSBC showing the transaction as successful. Your customer service representatives gave conflicting responses, suggesting I should contact HSBC for fund tracking or request manual credit. These responses only added to the confusion. Customer Service Challenges: On 4th December, I spent several hours on the phone with both HSBC and Capital One, making multiple calls to resolve the matter. This has caused undue stress, disrupted my personal and professional life, and wasted my time. The responses from Capital One’s customer service were unhelpful and lacked clarity, compounding my frustration. Financial and Emotional Impact: Both HSBC and Capital One have generated statements with minimum payments due. This situation forces me to manage funds for two cards, causing unnecessary financial strain. The stress, inconvenience, and disruption caused by this avoidable issue have significantly impacted me and my family. Resolution Requested A detailed explanation for: The failure of the October balance transfer and the lack of communication about it. The delay in processing the November balance transfer and why the funds have not yet been credited. Immediate action to ensure that the November balance transfer is credited to my Capital One account without further delay. Compensation for: The stress, inconvenience, and disruption caused by Capital One’s lack of communication and delayed processing. The significant time lost on prolonged calls to resolve this matter. Assurance that Capital One will implement better communication practices to promptly notify customers about transaction issues in the future. Attachments I have included the following documents for reference: Proof of calls made to your customer service on 4th December 2024. Statements from both HSBC and Capital One reflecting the current status of the balance transfer. This situation has been deeply distressing and entirely avoidable with proper communication and prompt processing. I urge you to address this matter urgently and provide a resolution along with appropriate compensation for the inconvenience caused. Yours sincerely, Mrs. Sai Roopa Mulakala +44 07492948454 Date of experience: 26 October 2024
