P&O Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
It was just a lovely cruise. There was everything we wanted and being very much older, plenty of time to relax if needed. The staff are amazing, respectful and welcoming. The Baltic cities are wonderful sights and the talks by Dave Wright were inspirational and riveting. We went to every one. Loved every minute
The staff are at a different level. Just faultless.
What a beautiful ship, staff, food, drink, rooms the whole experience was memorable, my first cruise and a fantastic experience with great and beautiful locations visited in Norway.
Have recently returned from PO Britannia 10 anniversary cruise of the British Isles which we had been really looking forward to as it was visiting places we haven't been to before, although disappointed they cancelled our trip to Edinburgh. The cruise got off to a bad start for us it took nearly two hours from dropping our luggage off to actually get on to the ship (usually takes 20-30 mins) so was not happy it was exhausting and would have put of off if it was our first cruise. Luckily it all improved from then on and we had a fantastic and relaxing cruise. Food excellent and staff very friendly in particular Akrita and Stanley from the Meridan restaurant and Jenson our cabin steward. Britannia certainly pulled the stops out with the entertainment this cruise it was spectacular on deck and in theatre, you had to queue early to get a seat in theatre even though they did 3 shows a night it was full half an hour before show started. We did three shore excursions with PO and all where very good with knowledgeable guides on the coaches and the shuttle bus in other places was well organised. Sort the boarding out and back too 5 stars next time.
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Great company. Lots of communication before you travel. Staff on board amazing, food very much to our liking. Have travelled 4 times with P&O and have never had any problems
Date of experience: May 22, 2025
Love cruising 🛳 with P&O and I have been with others their not over priced like the other liners
Date of experience: May 22, 2025
My cruise was fabulous and I enjoyed it. However I double booked Internet with my friend who I shared a cabin with. My cruise was 22nd March-4th April and I am still trying to get my money back. I have telephoned 5 times and keep being told they'll do something g then they don't do anything. Update 05.06 25 I contacted someone through P&O cruises on Facebook. I was eventually reimberced. 👍
Date of experience: May 22, 2025
US
Iona for a week to the fjords!! If you are considering it, just book it! You won’t be disappointed!! Fantastic ship, great crew, spotlessly clean, fantastic food and drink choices, well planned and executed excursions!! What more could you want!! Well done P & O I am hooked!!
Date of experience: May 21, 2025
We had a fantastic time on P & O Iona cruise to Norwegian fjords. Exceeded all expectations. It was our first cruise and there will be one every year. Food was excellent & so was entertainment.
Date of experience: May 20, 2025
7 day cruise to Norway. Iona is a lovely ship matched by the staff and level of service. A most enjoyable experience.
Date of experience: May 20, 2025
We had a lovely cruise. The food was good and the staff were lovely. We did have a serious issue which wasn’t dealt with appropriately by P&O. I tried all kinds of ways to contact them without success. Once I even hung on the customer service line for 3 and a half hours before i hung up! So, great cruise if you don’t have a problem!
Date of experience: May 20, 2025
Ever tried to spell to someone? Tried 15 times this morning but to no avail. Query cannot be resolved online so I will just have to keep trying. Doesn't this company understand we have more to do in our lives than pressing options then to be told they are too busy for us? This is time wasted I will never get back.
Date of experience: May 20, 2025
Wonderful experience of cruising for the first time with P&O. Balcony cabin was fabulous and the staff and other cruisers were very friendly. Excursions were informative and a great way to see some of the best sights of the area. Overall a brilliant holiday. Can’t wait to do it again!
Date of experience: May 20, 2025
